Release Manager

Role: Release Manager
Experience: 5+ Years
Location: Gurugram
Shift: 2PM-11PM IST / 3PM-12AM IST

Job Summary:

We are seeking a seasoned Release Manager with 8-10 years of experience in managing end-to-end release processes in complex enterprise environments. The ideal candidate will have deep expertise in ITIL-based release and change management, along with strong technical skills in Salesforce (SFDC), GitHub Actions, and server operations across Windows and Linux platforms.

Responsibilities:

• Own and manage the release lifecycle from planning through deployment and post-release support.
• Coordinate with cross-functional teams to ensure smooth and timely releases.
• Oversee Change Management processes including creation, approval, implementation, and closure of changes.
• Manage and execute Salesforce (SFDC) deployments, including metadata migration and sandbox refreshes.
• Perform Salesforce Admin tasks, ensuring system integrity and compliance.
• Implement and maintain CI/CD pipelines using GitHub Actions.
• Troubleshoot and resolve server-related issues across Windows and Linux environments.
• Maintain release documentation, including runbooks, rollback plans, and release notes.
• Ensure compliance with ITIL processes and organizational standards.
• Conduct release readiness reviews and post-implementation audits.
• Develop and maintain standard operating procedures (SOPs), incident response plans, and knowledge base articles, to enable efficient incident resolution and problem diagnosis.

Qualifications & Skills Required:

• 8+ years of experience in Release Management in enterprise IT environments.
• Strong understanding of ITIL frameworks, especially Change and Release Management.
• Hands-on experience with:
• Salesforce Administration and Deployment
• GitHub Actions for automation and CI/CD
• Windows and Linux OS troubleshooting and server management.
• Proven ability to manage multiple releases across diverse platforms.
• Experience with ticketing and change management tools (e.g., ServiceNow, Jira).
• Proficiency in developing automation and release management tools along with scripts necessary for the construction, continuous integration, and deployment of software release.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Service Manager, are highly desirable.
• Salesforce Administrator Certification would be a plus.

Company Profile:
Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.