Relocation Agent

Job Summary

We are seeking a passionate and experienced Relocation Agent to join our team on a project-based basis. In this role, you will be responsible for assisting tenants in relocating from subsidized housing units outside of the project. This requires a strong understanding of housing resources, excellent client service skills, and the ability to navigate complex situations with empathy and professionalism.

Key Responsibilities:

• Conduct thorough needs assessments:
• Meet with tenants to understand their individual needs, preferences, and relocation challenges.
• Gather information on housing affordability, accessibility, and transportation needs.
• Develop and implement relocation plans:
• Assist tenants in identifying and exploring suitable housing options within their budget.
• Provide guidance on rental applications, lease agreements, and security deposits.
• Assist with the coordination of move-in dates and any necessary transportation arrangements.
• Advocate for tenant rights:
• Ensure that tenants are informed of their rights and options throughout the relocation process.
• Advocate for tenants' needs with landlords, property managers, and other relevant agencies.
• Maintain accurate records:
• Document all interactions with tenants and maintain detailed records of relocation activities.
• Prepare reports on relocation outcomes and identify areas for improvement.
• Build and maintain relationships:
• Collaborate with landlords, property managers, social service agencies, and other community partners.
• Provide excellent customer service to all stakeholders.
  
  

Qualifications:

• High School Diploma or equivalent required; Associate's Degree preferred.
• 5 years of experience in customer service, social services, or a related field.
• Strong understanding of local housing markets and resources.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time-management skills.
• Valid driver's license and reliable transportation.
• Florida Real Estate License preferred, not required.