Remedy Administrator

Functional Responsibilities:

• Development & Customization: Development of Remedy applications, workflows, forms, and integrations to meet specific business needs.
• Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and security, applying patches and upgrades. Basic knowledge of Oracle database.
• Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.
• Perform other responsibilities as required by higher levels of supervision.
• Knowledge on Helix.

Job Specifications

Minimum Job Qualifications:

Bachelor’s Degree in Information Technology, Telecommunications or equivalent from an accredited university

Minimum Work Experience:

6-9 years of experience in Development and Administration (Helix, Remedy, DWP, Smart IT and Smart Reporting)

Certificates:

ITIL Foundation

BMC certified Associate