Remote Bilingual Case Manager / Claims Coordinator — Mandarin Required

Overview

Join our growing InsurTech team as a Remote Case Manager / Claims Coordinator, where you will play a key role in managing auto insurance claim cases, communicating with insurance companies, and supporting clients through the claim process.

This is a full-time remote position for someone who is detail-oriented, highly responsive, and comfortable handling client communication, insurance follow-ups, document organization, and day-to-day case management. You will work closely with clients, insurance adjusters, appraisers, and internal team members to help move cases forward efficiently and professionally.

This role is ideal for candidates with experience in insurance claims, law firms, personal injury firms, civil litigation, immigration firms, case management, customer service, sales, or client-facing operations.

Responsibilities

• Communicate with insurance adjusters, appraisers, claim representatives, and insurance companies to follow up on case progress.
• Conduct client intake and gather key case information, including claim details, vehicle information, insurance documents, repair estimates, total loss offers, and related materials.
• Communicate with clients in English and Chinese throughout the case process, providing timely updates and collecting missing information when needed.
• Organize, review, and maintain case documents, claim files, appraisal materials, insurance correspondence, and internal records.
• Draft and send professional emails to insurance companies, clients, and other relevant parties.
• Make phone calls to insurance companies, adjusters, appraisers, clients, and vendors to move cases forward.
• Coordinate case management tasks across multiple internal business lines and brands.
• Maintain accurate case notes and update internal systems in a timely and organized manner.
• Identify delays, missing documents, claim issues, or next steps and proactively escalate them when needed.
• Assist the team with daily case operations, client communication, document management, and administrative tasks.
• Support process improvement as the company grows and help build a more efficient case management workflow.

Skills

• Fluent English communication skills, both by phone and email.
• Chinese language ability is required.
• Prior experience in auto insurance claims, insurance adjusting, law firms, personal injury firms, civil litigation, immigration firms, claims handling, case management, or legal support is preferred.
• Experience communicating with insurance companies, law offices, clients, adjusters, appraisers, or third-party vendors is a strong plus.
• Sales, customer service, customer success, or client-facing experience is also highly valued.
• Ability to manage multiple cases, follow up consistently, and keep accurate records.
• Comfortable making phone calls and communicating professionally in writing.
• Able to work independently in a remote environment and proactively push cases forward.
• Interest in auto insurance, claims, legal services, cars, or InsurTech is a plus.

Compensation

$5,000 – $8,000 per month, depending on experience, skills, and performance.

Performance bonus opportunities may be available based on case results, productivity, and overall contribution.

Work Location

Fully remote. Candidates may work from anywhere in the United States.

Growth Opportunity

This is a long-term role with strong growth potential. High-performing candidates may have the opportunity to take on additional responsibilities in case operations, client management, process improvement, team coordination, and business operations as the company grows.

Join us in helping clients navigate the auto insurance claim process with professionalism, efficiency, and care.

Pay: $5,000.00 - $9,000.00 per month

Work Location: Remote