Remote Catering Sales Manager

Job Title

Remote Catering Sales Manager

Location

Remote (based in Dubai / UAE) for Arrowwood Resort & Conference Center – Alexandria (USA)

Reports To

Assistant Director of Sales (UAE) or Director of Sales (US)

Position Summary

The Remote Catering Sales Manager is responsible for generating, contracting, planning and overseeing group and conference business for the Alexandria resort, from a remote base in Dubai/UAE. This role focuses on identifying group/transient opportunities, negotiating contracts, maximizing F&B and function space revenue, and coordinating with on-site operations to ensure seamless delivery. The position demands initiative, strong sales & planning acumen, excellent remote communication and ability to work across time zones.

Scope of Work

A. Sales & Business Development Responsibilities

 Proactively solicit, secure, and book weddings, social events, local banquets, meetings,

and catering business.

 Develop and maintain relationships with wedding planners, community groups,

businesses, and event partners.

 Conduct virtual site visits and prepare customized proposals.

 Negotiate sales and catering contracts in compliance with Company policies.

 Meet or exceed defined sales and booking goals tied to revenue targets and event volume.

 Maintain accurate sales pipelines, forecasts, CRM activity logs, and weekly updates.

B. Event Detailing & Planning Responsibilities

 Serve as the primary planning and detailing contact for all events, including the groups / events assigned by the Sales team.

 Conduct pre-event planning calls to finalize menus, décor, AV requirements, timelines,

and room layouts.

 Prepare accurate Banquet Event Orders (BEOs) and distribute them internally to

Banquets, Culinary, Operations, and other departments.

 Ensure all details are communicated clearly and updated in a timely manner.

 Manage the event handoff and ensure seamless execution through clear communication

and coordination.

 Provide remote presence during events to ensure quality and client satisfaction.

C. Client Relations Responsibilities

 Deliver exceptional hospitality, courtesy, and professional communication.

 Respond to all inquiries promptly and maintain client communication throughout the

sales cycle.

 Conduct post-event follow-ups to verify satisfaction, correct any issues, send Thank-you notes, and generate referrals and repeat bookings.

 Maintain a professional, positive representation of Arrowwood at all times.

Skills & Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Sales & Marketing, or related field (preferred).
• Minimum 3-5 years’ experience in Catering Sales or Planning within a resort/hotel environment
• Proven track record of achieving group/conference revenue targets, negotiating contracts and closing deals.
• Excellent written and verbal communication skills in English
• Strong remote-working skills: self‐motivated, disciplined, excellent at virtual communication (phone, email, video conference).
• Proficiency in Sales & Catering systems (e.g., Opera S&C, Delphi), CRM tools, Microsoft Office (Excel, PowerPoint) and capacity to interpret sales/financial reports.
• Good analytical skills: ability to read and understand market data, lead conversion metrics, forecast revenue, identify yield opportunities.
• Good negotiation and contract management skills.
• Comfortable working flexible hours, including late evenings and nights to match US time zone overlaps.
• Excellent interpersonal skills with ability to work across international teams and cultural contexts.

Compensation & Benefits (UAE Market Adaptation)

• Salary Range: AED 10,000 – 12,000/month (depending on experience) + performance-based incentives/commission tied to group revenue targets.
• Paid annual leave in accordance with UAE labour law.
• Medical insurance (company policy).
• Opportunities for further career development within the Arrowwood resort

Key Performance Indicators (KPIs)

• Number of group leads generated and qualified.
• Conversion rate from lead → contract.
• Number of group room nights booked and actualized.
• Group meeting/function revenue achieved (rooms + F&B + ancillary).
• Average rate (room and function) vs budget/target.
• Client satisfaction / repeat business from group clients.
• Timeliness of reporting and accuracy of forecasts.
• Remote work reliability: responsiveness, communication, team-collaboration.

Working Hours

• Flexible remote shifts (typically covering 8-9 hour schedules)
• Evening and overnight shifts to align with U.S. Central Time (CST).
• Weekend and public holiday rotation as needed.

Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month

Work Location: Remote