Remote Customer Service Representative- AL/MS Residents Only

Weed Man is the largest franchised lawn care company in North America and the #1 franchise in lawn care. We have been in business for over 50 years! Our locally owned and operated franchise is looking for Customer Service Representatives to join our growing team.

Everything we do is built around our core values of amazing service, integrity, passion, and excellence. We strive for a long-term partnership with our customers and want them to see us as a resource of technical and practical knowledge that they can call upon any time of the year. Come to work with your passionate enthusiastic attitude, and you will become an integral part of our great team! You'll also be rewarded with many opportunities for professional growth.

In this role, you will be working remotely at home, interacting with our customers over the phone, text, and email while being responsible primarily for outstanding service and care for our customers as well as other administrative duties.

This position offers a competitive salary, incentives, benefits, industry and company training, and advancement opportunities. We play to win and are looking for passionate, enthusiastic people to join our team!

Skills & Requirements

Weed Man is looking for highly motivated and passionate individuals who meet the following:

• Minimum of 2 years customer service experience in a call center environment
• Excellent oral and written communication skills
• Advanced problem-solving skills
• Excellent time management, organizational, and multi-tasking skills
• Experience supporting brand products and services
• Experience supporting consumer products and/or services.
• Positive demeanor and professional appearance
• Minimum HS diploma, college preferred
• Ability to work in a team environment
• Ability to work in a results-oriented environment

Home Work Space:

• Dedicated home office workspace, preferably a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet(plug directly into your router)
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
• Loud music
• Non-work-related phone calls
• Other household members
• Television/streaming services, etc.
• You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Duties and Responsibility:

• Answer inbound calls that can range from service questions to billing inquiries
• Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution
• Document and update customer records based on interactions
• Process customer orders or changes according to established department policies and procedures
• Work with various departments to ensure those customer inquiries are directed to the appropriate department and personnel
• Up-sell services to the customer once any questions or concerns are resolved
• Various data entry and administrative tasks.
• Perform other related duties and responsibilities as required to meet the goals of the department
• Maintain knowledge & information about services and products

Pay: Up to $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote