Remote Customer Support Rep

Remote Customer Technical Support – Medical Device Industry
QUICK FACTS

• Location: Remote
• Pay Range:  $18.50 or $21.00/hr. (depends on location)
• Duration:  Temp to hire
• Hours:  Seeking candidates with completely open availability as there are various shifts in this department which serves customers 24/7.

• 1 year+ of customer service / call center experience
• Associates or Bachelor's degree preferred
• Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
• Patience, empathy, and communication are key
• Must have dependable internet service
• Fluently bilingual (English/Spanish) is a plus

• Assist customers primarily by phone, sometimes via chat, regarding medical device product
• Troubleshoot technical issues related to the product
• Document each interaction into the CRM accurately

• Computer equipment will be provided

The company is an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws.