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Remote Infrastructure Engineer L1 (RIM L1)

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Work Location: Saidapet, Chennai

Experience: CCNA Course Completion Notice Period: Immediate Joiner – Male Candidate

Shifts: 24*7 Rotational Shifts

Job Summary

We are looking for a Remote Infrastructure Engineer – L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA.

Roles & Responsibilities

  • Perform 24×7 infrastructure monitoring using monitoring tools (servers, network, storage).
  • Identify, analyze, and respond to alerts and incidents.
  • Provide Level 1 support for infrastructure-related issues.
  • Log, update, and track incidents and service requests in ticketing tools.
  • Perform basic troubleshooting for Windows/Linux servers.
  • Coordinate with L2/L3 teams and OEMs for escalations.
  • Follow SOPs, runbooks, and escalation matrices.
  • Maintain shift handover documents and daily status reports.
  • Adhere to SLA, compliance, and security policies.
Job Category: Remote Infrastructure Engineer L1 (RIM L1)
Job Type: Full Time
Job Location: Chennai

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