Remote Infrastructure Engineer L1 (RIM L1)

Work Location: Saidapet, Chennai

Experience: CCNA Course Completion Notice Period: Immediate Joiner – Male Candidate

Shifts: 24*7 Rotational Shifts

Job Summary

We are looking for a Remote Infrastructure Engineer – L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA.

Roles & Responsibilities

• Perform 24×7 infrastructure monitoring using monitoring tools (servers, network, storage).

• Identify, analyze, and respond to alerts and incidents.

• Provide Level 1 support for infrastructure-related issues.

• Log, update, and track incidents and service requests in ticketing tools.

• Perform basic troubleshooting for Windows/Linux servers.

• Coordinate with L2/L3 teams and OEMs for escalations.

• Follow SOPs, runbooks, and escalation matrices.

• Maintain shift handover documents and daily status reports.

• Adhere to SLA, compliance, and security policies.