Remote IT Support Intern – TeamLogic IT Palm Beach

Job Opening: Remote IT Support Intern – TeamLogic IT Palm Beach

Role: IT Support Intern (Level 1 & Automation Focus) Location: Remote (Must be available for occasional local field tasks in Palm Beach, FL) Type: Internship

The Mission

We are seeking a highly disciplined and proactive Remote IT Intern to join TeamLogic IT Palm Beach. In a remote environment, clarity is everything. We need someone who can manage Level 1 tickets, communicate effectively without being supervised in person, and—most importantly—help us build the backbone of our operations through rigorous documentation and automation.

Key Responsibilities

• Remote Level 1 Support: Resolve technical issues via phone, chat, and remote desktop tools.
• Documentation Architect: Your primary mission is to ensure every process, fix, and configuration is perfectly documented in our systems.
• Automation Enthusiast: Collaborate on identifying manual workflows that can be eliminated through scripting and RMM tools.
• On-Call Field Support: While the role is mostly remote, you must be available for occasional on-site tasks (deployments, hardware swaps) in the Palm Beach area.

Technical & Soft Skills

• Self-Management: You don't need a manager hovering over you to get work done.
• Writing Precision: You can explain complex technical steps in simple, written English.
• System Fundamentals: Solid understanding of OS environments and basic networking.
• The "Automation First" Mindset: You hate doing the same manual task twice.

What We Offer

• High-Level Training: Learn the "behind the scenes" of a Managed Service Provider (MSP).
• Modern Stack: Work with industry-leading RMM and security tools.
• Flexible Remote Environment: Work from where you are most productive, focusing on results rather than hours clocked.

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in North Palm Beach, FL 33408