Remote Medical Intake and scheduling Coordinator ( Wound Care)

Remote Medical Intake & Scheduling Coordinator

Philadelphia Wound Care
Remote | Full-Time or Part-Time | Healthcare Administration + Practice Development

Compensation

$24 – $32 per hour depending on experience

About Philadelphia Wound Care

Philadelphia Wound Care is a physician-led mobile wound care practice providing advanced wound management to patients in their homes, skilled nursing facilities, and long-term care settings throughout the Philadelphia region.

Our practice focuses on treating diabetic ulcers, pressure injuries, surgical wounds, and complex chronic wounds for patients who have difficulty traveling to outpatient clinics.

We work closely with hospitals, case managers, physicians, home health agencies, and skilled nursing facilities to provide timely wound care services.

We are currently in an exciting startup growth phase and are seeking a highly organized and motivated team member to support patient intake, scheduling, referral coordination, and practice growth initiatives.

Position Overview

Join our dynamic healthcare team as a Remote Medical Intake & Scheduling Coordinator. In this vital role, you will be the first point of contact for patients and referring providers, ensuring a smooth and professional experience from the moment they reach out.

You will manage patient intake, scheduling, insurance verification, and medical documentation, while supporting clinicians with accurate and timely information. Your attention to detail, strong communication skills, and ability to work independently will help drive both operational efficiency and high-quality patient care.

This role also includes practice marketing and referral development responsibilities, including occasional in-person visits to healthcare facilities in the Delaware Valley to build relationships and support patient access to care.

This position offers a clear growth pathway into a Practice Operations / Practice Manager role as the practice expands.

Key ResponsibilitiesPatient Intake & Communication

• Serve as the first point of contact for patients, referral sources, and healthcare partners
• Manage incoming patient calls with excellent phone etiquette
• Collect patient demographics, clinical information, and medical history
• Assist patients with intake forms and documentation review

Scheduling & Coordination

• Schedule appointments accurately using medical scheduling systems
• Coordinate home visits and facility visits for providers
• Optimize scheduling flow and geographic routing
• Manage follow-up scheduling and appointment confirmations

Insurance Verification & Documentation

• Verify insurance coverage including Medicare, Medicare Advantage, and commercial plans
• Understand basic Medicaid limitations (as applicable)
• Review and update patient records in EHR/EMR systems (e.g., AdvancedMD, Athena, Epic, etc.)
• Maintain compliance with HIPAA regulations and PHI protection

Medical Administrative Support

• Support documentation processes including familiarity with ICD-10 and CPT coding (preferred)
• Maintain accurate and organized medical records
• Manage multi-line phone systems, fax, and referral communications

Referral Coordination

• Communicate with case managers, discharge planners, and referring physicians
• Track referral status and ensure timely scheduling
• Ensure all required documentation is received and complete

Practice Marketing & Outreach

• Assist with practice marketing and referral development efforts
• Build relationships with healthcare providers and facilities
• Conduct occasional in-person visits to hospitals, SNFs, and clinics in the Delaware Valley
• Support distribution of marketing materials and follow-up with referral sources

Administrative Operations

• Maintain workflow efficiency in a fast-paced, startup environment
• Collaborate with clinicians and leadership to improve processes
• Support overall growth and operational infrastructure of the practice

Qualifications

• 2+ years experience in a medical office or healthcare administrative role
• Strong knowledge of medical terminology, scheduling, and patient intake workflows
• Experience with insurance verification (Medicare, commercial plans; Medicaid familiarity a plus)
• Proficiency in EHR/EMR systems (e.g., Athena, Epic, eClinicalWorks, AdvancedMD, etc.)
• Familiarity with ICD-10 and CPT coding (preferred)
• Strong communication skills and professional phone presence
• Ability to work independently in a remote environment with high attention to detail
• Proficiency with Microsoft Office and general administrative systems

Preferred Experience (Strongly Desired)

• Wound care experience (major plus / highly preferred)
• Home health, hospice, or mobile healthcare experience
• Skilled nursing facility (SNF) or hospital coordination
• Experience with healthcare marketing, referral development, or provider outreach
• Experience in startup or high-growth healthcare environments

Skills

Medical scheduling
Patient intake coordination
Insurance verification
Referral management
Healthcare administration
Practice marketing / provider outreach
EHR/EMR documentation
HIPAA compliance
Customer service and communication

Work Environment

• Remote position with occasional local travel (Delaware Valley region)
• Fast-paced, high-growth startup environment
• Opportunity for leadership development and expanded responsibilities

Growth Opportunity

This role has the potential to evolve into a Practice Operations / Practice Manager position, overseeing workflows, staff coordination, and operational strategy as the practice continues to expand.

How to Apply

Please submit your resume and a brief description of your experience in:

• Medical intake and scheduling
• Insurance verification
• Any wound care or healthcare outreach experience

Bonus Keywords for Indeed SEO

medical receptionist
medical intake coordinator
medical scheduler
medical office administrator
remote medical office
healthcare scheduling coordinator
patient intake specialist
wound care coordinator
home health coordinator
medical marketing coordinator
healthcare outreach coordinator

Job Types: Full-time, Contract

Pay: $24.00 - $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: Remote