Remote Medical Receptionist

Job Overview
Join our dynamic healthcare team as a Remote Medical Receptionist, where your energetic and compassionate approach will be essential in delivering exceptional patient service. In this vital role, you will serve as the first point of contact for patients, managing appointment scheduling, insurance verification, and medical record management—all from the comfort of your home. Your proactive communication skills and attention to detail will help streamline clinic operations, ensuring a smooth and welcoming experience for every patient. This paid position offers an exciting opportunity to leverage your medical administrative expertise while enjoying the flexibility of remote work.

This is a small physical therapy practice that needs 10-12/hrs of week of phone coverage. Will want some morning and afternoon availability but you can dictate your own schedule as long as the work is completed.

Responsibilities

• Greet patients warmly via multi-line phone systems and coordinate appointment scheduling using our Electronic Health Record (EHR) system, WebPT
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes efficiently.
• Manage patient intake by collecting accurate medical histories, updating demographic information, and reviewing documentation for completeness.
• Facilitate billing procedures including medical collection efforts, coding (CPT, ICD-9, ICD-10), and medical billing to ensure timely payments.
• Maintain meticulous medical records and documentation review to comply with HIPAA regulations and ensure data accuracy.
• Assist with appointment rescheduling, cancellations, and reminders while demonstrating excellent phone etiquette and customer service skills.
• Support clinic operations by managing filing systems, handling correspondence, and performing clerical tasks such as typing reports and updating health information management records.

Qualifications

• Proven experience in a medical office environment or as a medical receptionist with familiarity in clinic operations and front desk duties.
• Strong knowledge of EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred.
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (including 10 key typing).
• Knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, Medicare regulations, and health information management standards.
• Ability to perform insurance verification accurately and handle medical billing processes effectively.
• Exceptional organizational skills with attention to detail in documentation review and office management tasks.
• Strong communication skills with professional phone etiquette for handling patient inquiries efficiently.
• Prior clinic or dental office experience is advantageous; familiarity with dental terminology and dental office management software like Dentrix or Eaglesoft is a bonus. Join us in delivering top-tier healthcare support from anywhere! Your dedication to excellent patient service combined with your technical expertise will make a meaningful difference in our patients’ lives while enjoying the flexibility of remote work.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k) matching

Work Location: Remote