Remote (must reside in Kansas) Call Center Representative – Non-Emergency Medical Transportation (NEMT)

Remote (must reside in Kansas) Call Center Representative – Non-Emergency Medical Transportation (NEMT)

Remote (Kansas Residents Only)
Serving Members Across the United States
Schedule: Full-Time
Compensation: Hourly rate increases by a $1 an hour after 90 days of employment

Help People Get to the Care They Need

Transportation can make all the difference when it comes to accessing healthcare. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help coordinate rides for individuals traveling to and from medical appointments.

While our team works remotely from across Kansas, the members we assist live throughout the country. Your patience, professionalism, and attention to detail will ensure every caller receives reliable support and accurate transportation scheduling.

This role is ideal for someone who enjoys helping others, thrives in a structured environment, and takes pride in doing work that makes a meaningful impact.

Key Responsibilities

• Answer inbound calls and assist members with scheduling non-emergency medical transportation
• Coordinate rides to and from healthcare appointments for members located nationwide
• Verify member eligibility and confirm trip details using internal systems
• Document ride requests, updates, and cancellations with accuracy
• Follow all client policies and procedures along with local, state, and federal regulations
• Communicate clearly with transportation providers and healthcare facilities when needed
• Handle changes or concerns with patience and a solution-focused approach
• Maintain high standards for customer service, accuracy, and call quality

Qualifications

• Must reside in the state of Kansas and work from a secure home environment
• High school diploma or equivalent required
• Customer service or call center experience preferred
• Healthcare, transportation, or scheduling experience is a plus
• Strong communication and active listening skills
• Ability to follow structured processes and compliance guidelines carefully
• Strong attention to detail and multitasking ability
• Comfortable navigating multiple computer systems while on calls
• Bilingual candidates encouraged to apply

What You Can Expect

• Work From Home – Remote role with a Kansas-based team
• Purpose-Driven Work – Help people nationwide access essential healthcare
• Supportive Team Environment – Collaboration, coaching, and encouragement
• Paid Training – We set you up with the tools and knowledge to succeed
• Opportunities for Growth – Develop your skills and advance within the organization

Make an Impact From Home

If you're patient, dependable, and motivated by helping others, this is an opportunity to build a meaningful career while working remotely. From Kansas to communities across the country, your work will help ensure people get where they need to go for the care they deserve.

Apply today and become part of a team dedicated to keeping healthcare accessible.