Remote Receptionist / Scheduler (Work From Home – Automotive Service)

Job Summary

We are seeking a reliable and highly organized Remote Receptionist / Scheduler to support our growing mobile automotive service business from home. In this key role, you will handle incoming calls and messages, schedule appointments efficiently, and provide clear, professional communication to customers. Your ability to stay organized, respond quickly, and guide conversations toward booked jobs will help keep daily operations running smoothly. This is a great opportunity to work remotely while playing a direct role in a fast-paced, customer-focused automotive service environment.

Responsibilities

• Answer incoming calls, texts, and online inquiries promptly and professionally
• Schedule and optimize appointments based on location, urgency, and service type
• Guide customers toward booking using provided pricing and service guidelines
• Follow up with missed calls, estimates, and undecided leads
• Confirm appointments and send timely reminders to reduce no-shows
• Maintain accurate customer records and job details
• Communicate clear, complete job information to the technician
• Monitor daily schedule and help fill open time slots
• Escalate urgent or high-value jobs quickly
• Deliver a smooth, professional customer experience from first contact to booking

Skills

Strong verbal and written communication skills

• Excellent phone presence and customer service ability
• Ability to stay organized and multitask in a fast-paced environment
• Basic understanding of automotive services (or willingness to learn quickly)
• Confident in guiding conversations toward booking appointments
• Good problem-solving and decision-making skills
• Comfortable using phones, messaging apps, and scheduling software
• Reliable time management and ability to work independently
• Attention to detail when recording customer and job information
• Ability to follow scripts, pricing guides, and company processes

Job Type: Part-time

Pay: $600.00 - $800.00 per week

Benefits:

• Flexible schedule

Application Question(s):

• Do you have basic automotive knowledge?

Work Location: Remote