Remote ViciDial Systems Engineer | Asterisk | Linux | Telnyx

We are looking for a highly technical ViciDial expert to help us build a world-class dialing platform for our sales team.

• This is not a call center position.
• This is not a support position.
• This is a technical systems role.

Your mission is to help us transform our current ViciDial environment into a modern, organized, scalable platform that can support a rapidly growing sales organization.

What You Will Build

• A cleaner and more user-friendly ViciDial experience
• Modern agent dashboards
• Improved live transfer workflows
• Better reporting and analytics
• Organized call recording systems
• Custom operational dashboards
• Performance tracking systems
• Campaign management tools
• Scalable infrastructure that supports future growth

What You Must Know

• ViciDial
• Asterisk
• Linux
• MySQL
• SIP Trunks
• Telnyx
• Call Routing
• Call Recording Management
• Server Administration
• Reporting and Analytics

What Success Looks Like

• Agents can easily find call recordings
• Managers can quickly view performance reports
• Live transfers work efficiently
• The system is clean and organized
• Reporting is accurate and easy to understand
• The platform feels modern and professional
• New agents can quickly learn the system

Responsibilities

• Customize and improve ViciDial
• Build custom reports and dashboards
• Improve user experience for agents and managers
• Organize call recordings and reporting systems
• Configure campaigns and user permissions
• Optimize call routing and transfers
• Troubleshoot technical issues
• Recommend improvements to increase efficiency
• Document systems and processes

How to Apply

https://nphjobs.lovable.app/apply

Pay: From Rs1,500.00 per hour

Work Location: Remote