Rental Counter Associate -Equipment Rentals

About Cooke Rentals
Cooke Rentals is a family-owned and operated business providing high-quality equipment and tool rentals to contractors, homeowners, DIYers, and businesses throughout the Lake Norman area, including Hickory, Denver, Lincolnton, Mooresville, and surrounding communities. At our Maiden location, we specialize in equipment rentals only — offering a wide range of construction tools, heavy machinery, generators, lifts, compressors, trenchers, landscaping equipment, and more to help get any job done right!

Job Summary

We’re looking for a friendly, reliable Rental Counter Associate to be the go-to person for our customers at the Maiden branch. You’ll work the rental counter, assist walk-in customers, handle phone reservations and inquiries, process rentals, and support showroom organization and inventory tasks. This is a hands-on, customer-focused role in a busy equipment rental environment where your help directly impacts contractors and projects every day.

Responsibilities

• Greet and assist walk-in customers at the counter, helping them select the right equipment for their construction, landscaping, or project needs.
• Answer phone calls, check equipment availability, provide rates and details, and process reservations or rentals.
• Prepare rental agreements, collect payments/deposits, handle returns, and complete transactions accurately using our rental software (full training provided).
• Recommend additional tools, accessories, or related equipment to meet customer requirements and support sales.
• Keep the showroom clean, organized, and appealing by arranging displays, restocking small items, and ensuring equipment looks professional.
• Assist with inventory management: inspect returned equipment for damage, clean and prepare items for re-rental, tag ready equipment, and report any needed repairs.
• Provide customers with basic safety information and usage guidance for rented equipment.
• Address customer questions or concerns quickly to ensure satisfaction and repeat business.
• Work as part of a small team to keep the Maiden location running smoothly during busy periods.

Qualifications

• Basic math skills for calculating rental fees, deposits, and payments. Willing and able to learn rental management/Point-of-Sale software (we train you!).
• Capable of multitasking in a fast-paced environment while paying attention to detail.
• Physically able to lift up to 50 lbs occasionally and move equipment in the showroom or yard as needed.
• Reliable, punctual, with a strong work ethic and positive team attitude. Valid driver’s license and reliable transportation.

What We Offer

• Competitive pay with opportunities for increases based on performance.
• Potential for growth within the company (multiple locations and roles available).
• Thorough on-the-job training in equipment rental operations and product knowledge.
• Employee discounts on rentals. Paid time off, paid holidays, and health benefits eligibility after the introductory period.
• A supportive, family-oriented work environment focused on quality service.If you enjoy helping people with their projects, thrive in a hands-on setting, and want to join a respected local business, apply today.

How to Apply

• Apply directly through Indeed with your resume. In your application, please include a short note about your relevant experience or why you’re interested in equipment rentals at Cooke Rentals Maiden.We are an equal opportunity employer.Cooke Rentals – Quality Equipment Rentals for Every Job! Call us at 704-483-2722 for more info.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person