RENTAL DISPATCHER

• Roles & Responsibilities:
• Serve as the first point of contact for clients and staff seeking reservation or operational assistance.
• Manage and monitor online booking and reservation systems.
• Respond promptly to calls, emails, and chat inquiries, providing accurate information and effective solutions.
• Log, track, and document all help desk interactions, reported issues, and their resolutions in the system.
• Follow up with clients to ensure service quality and satisfaction is achieved.
• Prepare periodic performance and incident reports for management review.
• Maintain up-to-date knowledge of company systems, processes, and service standards.

Handle customer complaints courteously, ensuring professional communication and timely resolution