Rental Manager

Description:

Rental Manager

Sun Realty is seeking an experienced Rental Manager to lead daily office operations and support the continued success of our vacation rental program. This role provides leadership to the rental team while ensuring excellent service to both homeowners and guests. The Rental Manager is responsible for maintaining a positive, productive office environment while ensuring efficient operations and high customer satisfaction.

Why Join Sun Realty?

• Established 45-year leader in Outer Banks vacation rentals
• Leadership role with autonomy and team impact
• Competitive pay and full benefits package
• Opportunity to lead and develop a strong team

Key Responsibilities

• Foster a positive, team-oriented office culture focused on accountability and excellent service
• Develop and support team members to maintain high performance standards
• Deliver excellent customer service to homeowners and guests
• Resolve guest and homeowner concerns professionally and efficiently
• Monitor office workflow and prioritize daily operations
• Coordinate property inspections and assist with eviction processes when necessary
• Support overall office operations and assist other departments as needed

Schedule Requirements

• Schedule may vary
• Weekends and holidays are required

Qualifications

• NC Real Estate Broker’s License
• 2+ years leadership or supervisory experience
• 2+ years’ experience in property management, vacation rentals, or hospitality
• Strong organization, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficient with Microsoft Office and Outlook (Track experience is a plus)
• Ability to pass a background and drug screen

Requirements:

Requirements and Qualifications: To perform the job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill and /or ability required. Must have a good attitude, the ability to work well with others and have high personal integrity. Reliability and confidentiality are also essential. Able to make decisions when circumstances arise that require action.

Physical/Mental Demands: Hearing, speaking, seeing, sitting, walking, standing, driving, bending, and climbing steps; lifting and carrying 25-30 lbs., reading, comprehension, analytical thinking, problem solving, legible writing skills and effective written and verbal communication in the English language.

Machines/Equipment/Licenses: Reliable transportation, with valid, active NC driver license, proper insurance, and inspections (as required in company guidelines); computers, copiers, all office equipment; Licensed by NC Real Estate Commission, current and in good standing; member of REALTORS®.

Work Environment: Office work with exposure to outside weather conditions, as warranted, climbing flights of steps inside and out, fast paced, at times mentally strenuous; shifting priorities due to changing needs and situations with little to no notice, maneuvering a vehicle in congested traffic, walking in soft sand.

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The requirements and qualifications, physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be considered to enable individuals with disabilities to perform the essential functions.

Hours: 40 Hours per week, 5 days (Saturday and Sunday, some evening work possible). Regular, punctual attendance required.

Compensation: Pay based on experience and proven ability, determined by Senior Vice President of Property Management.