Rental Operations Property Manager (Salary)

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Management & Non-Union (MAN010)
Band 3
Club Operations Manager
Primary Responsibilities
The Club Operations Manager is responsible for delivering exceptional member experiences across all club services and amenities. This role ensures smooth daily operations, develops and implements strategies to enhance member satisfaction and engagement, and collaborates with other departments to achieve club goals.
Essential Duties
Member Engagement

• Maintain presence in the Club office at MKBH in coordination with the Director of the Club.
• Develop and implement member programs and events.
• Maintain a visible presence throughout the club to proactively address member needs.
• Address homeowner and club member inquiries and resolve issues promptly.
• Provide personalized assistance, including reservations, itineraries, and special requests.
• Lead orientation sessions for new members and assist them in understanding all the services provided by the Club.
• Conduct tours and meetings with prospective members.
• Anticipate members' needs and deliver a proactive, high-touch service.
• Actively participate in member events to build relationships and understand member expectations and priorities.

Operations Management

• Represent the Club in resort and member events and activities.
• Maintain club records and develop initiatives to promote the organization.
• Lead daily activities and ensure adherence to policies.
• Embrace and lead organizational change initiatives.
• Assist with department budgets and financial reports.
• Maintain homeowner, club member, and prospect database.
• Plan and execute member events and seasonal programs.
• Support club communications, including websites, newsletters, and the Club App.
• Educate others and maintain a comprehensive understanding of Club Membership Guidelines.

Liaison with Other Departments

• Collaborate with other departments to ensure seamless operations.
• Facilitate communication between the Club and related departments.
• Act as a liaison between members and club management.
• Coordinate with hotel and residential services departments.
• Form strong work relationships with F&B leadership to support and drive improvements and financial performance.

Marketing & Promotions

• Collaborate with marketing teams to promote events and memberships.
• Analyze membership trends and identify growth opportunities.

Reporting

• Maintain Residential Database with complete profiles on owners and their preferences.
• Provide regular updates to the Director of the Club on performance metrics.
• Foster a culture of hospitality, teamwork, and continuous improvement.

Other Duties

• Perform additional duties and special projects as requested.
• Assist in other functions as needed due to fluctuating operational demands.

Working Conditions

• Air-conditioned office environment.
• Outdoor work in various weather conditions.

Work Hours

• Must be able to work a schedule determined by management.
• Must be able to work over 50 hours per week.

Equipment Use

• Computer, copier, fax machine, and other office equipment.
• Telephone usage.
• Drive company vehicles and golf carts.

Mental and Physical Demands

• Ability to prioritize daily tasks and resolve concerns.
• Ability to multitask in a fast-paced environment.
• Must be able to stand, walk, bend, and reach.
• Lift and carry equipment and supplies up to 25 lbs.

Communication Demands

• Communicate effectively with homeowners, club members, guests, and prospects in person, via email, and over the phone.

Minimum Qualification Requirements

• 6 years of experience in club operations, hospitality, or guest services leadership preferred.
• Valid driver’s license.
• Strong interpersonal, leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, member-focused environment.
• Proficiency in club management software and Microsoft Office Suite.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.