REP Food & Beverage Supervisor - Harry Potter: A Hogwarts Express Adventure

Job Title: Food & Beverage Supervisor - Harry PotterTM: A Hogwarts Express Adventure

Division/Department: Rail Events Productions (REP)/Front of House

Reports To: Rail Events Productions (REP)/ FOH Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.50/hr

Job Summary

The Food and Beverage Supervisor will be responsible for managing all food and beverage production aspects in coordination with the Production Food and Beverage Supervisor, the local Production Manager, and the local Front of House Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees and passengers. The Food and Beverage Supervisor provides leadership and support to their team, coordinates onboard inventory with production staff, ensures post show quality control of product, and manages daily operations to deliver a seamless passenger experience. The Food and Beverage Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure, demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.

Essential Duties and Responsibilities

Become familiar with and maintain the REP Food and Beverage equipment

Participate in the load in and load out process of the food and beverage area

Manage daily staff duties, executing inventory controls including replenishing, stockroom controls and receiving.

Responsible for becoming familiar with and enforcing local and state health regulations

Oversee daily fast paced operations including all opening/closing processes, register management while ensuring 100% compliance with Rail Event Productions Food and Beverage event standards.

Ensure the product meets REP quality standards

Work with local third-party vendors and Front of House Manager to coordinates cast, crew, and staff catered meals

Assist FOH Manager by ensuring the Retail or F&B staff take their proper breaks

Oversee the cleanliness, organization and maintenance of the food and beverage area

Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by the Production Food and Beverage Supervisor.

Cultivate a customer focused culture by ensuring staff members deliver personalized service while driving sales, while maintaining the quality of the products.

Lead staff training, inspire a high performing staff to deliver exceptional customer service, and manage employee performance and morale in a temporary and at times high-paced environment.

Responsible for weekly inventory of Food and Beverage amenities and product

Maintain communication with the Production Food and Beverage Supervisor throughout the season

Other duties as assigned

Qualifications

Collaborative team player who is organized, reliable, detail oriented and a strong problem solver.

Experience in food service, catering and special events

Prior experience and a working knowledge of point-of-sales systems are a plus

Ability to solve problems in real time, in a live performance environment

Proven ability to work alongside and provide leadership for the event staff Candidate

Ability to communicate effectively orally and in written forms

Possess strong self-motivation and thrives while working independently under remote management.

Be physically capable of lifting heavy objects

Work Environment

Majority of time is spent in an indoor setting

Varying temperatures and weather conditions; both indoor and outdoor

Varied schedule requiring evenings, weekends, and overtime

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Workday is spent in and around active railroad yard(s)

What’s in it for you

Serve others and create a world of make believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all – big and small

Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates

Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

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