REP Retail Supervisor - Harry Potter: A Hogwarts Express Adventure

Job Title: Retail Supervisor – Harry Potter™: A Hogwarts Express Adventure

Division/Department: Rail Events Productions (REP)/Front of House

Reports To: REI Business Manager & AHR Retail Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $21.00/hr

Job Summary

The Retail Supervisor will primarily manage all event retail production aspects in coordination with the AHR Retail Manager and the local Front of House & Business Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees, and passengers. The Retail Supervisor coordinates merchandising, inventory control, staff support and daily operations to deliver a seamless passenger experience. The Retail Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure and demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.

Essential Duties and Responsibilities

Maximize profitability by managing daily staff duties, executing inventory controls including replenishment, stockroom controls, and receiving.

Oversee daily fast-paced operations including all opening/closing processes and register management while ensuring 100% compliance with AHR Retail Team event standards.

Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by AHR Retail Team.

Cultivate a customer focused culture ensuring staff members deliver personalized service while driving sales.

Lead staff training and inspire a high performing staff to deliver exceptional customer service, manage employee performance, and morale in a temporary and at times fast paced environment.

Assist FOH Manager by ensuring the “Retail or F&B” staff is taking their proper breaks

Become familiar with the product line and assist with load in and load out processes.

Maintain consistent and transparent communication with the AHR Retail Team by providing retails updates, fulfilling requests for photos, participating in one-on-one meetings, onsite visits, and team calls to ensure alignment with all goals and standards.

Other duties as assigned

Qualifications

Collaborative team player who is organized, reliable, detail oriented and a strong problem solver

At least 2 years of retail sales or other applicable experience is strongly preferred

Prior experience and a working knowledge of point-of-sales systems are a plus

Proven ability to work alongside and provide leadership for the event staff

Possess strong self-motivation and thrives while working independently under remote management

Ability to communicate effectively orally and in written forms

Physically capable of lifting heavy objects

Work Environment

Majority of work is performed onsite in an event space setting

Varied schedule requiring evenings, weekends, and overtime

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)

What’s in it for you

Serve others and create a world of make believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all – big and small

Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates

Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.