Replenishment Manager

We’re looking for a Replenishment Manager who loves leading teams, solving problems, and making things run more smoothly. This role sits at the intersection of customer service, replenishment, analytics, and cross-functional collaboration.

You’ll set the strategy for the customer service department, monitor performance metrics, build dashboards and insights, improve processes, and ensure customers are supported end-to-end. You’ll also manage replenishment for key retail partners and use Walmart tools like Supplier One, Scintilla, and Item360.

The right candidate brings Walmart replenishment expertise, strong analytical skills, and preferably experience within frozen food categories. This is a highly visible, hands-on role where you’ll partner with sales, supply chain, and operations to enhance customer experience and business performance.

Responsibilities

• Lead and develop the customer service team, setting clear service standards and expectations.
• Manage day-to-day customer service operations to ensure an exceptional experience for key retail partners, including Walmart.
• Oversee replenishment activities for assigned accounts and work directly within Walmart systems (Retail Link, Supplier One, Scintilla, Item360).
• Monitor and report on key performance indicators such as OTIF, fill rate, inventory levels, out-of-stocks, and customer satisfaction.
• Build dashboards and reports using Excel and Power BI to communicate insights and drive decision making.
• Collaborate cross-functionally with sales, supply chain, operations, and leadership to support business goals and strengthen customer execution.
• Identify process gaps, recommend solutions, and lead continuous improvement initiatives across service and replenishment.
• Train, coach, and support customer service representatives to ensure high-quality performance and alignment with company priorities.
• Maintain accurate data and documentation across customer systems and internal tools.
• Support departmental policies, hiring needs, and team development as required.

Applicants must have prior Scintilla experience to move forward in the process.