Repo Recovery Specialist

Description

Summary/Objective
The Repo Recovery Specialist I will be responsible for researching accounts, creating manual letters, verifying accuracy of manual letters, work cease and desist accounts, work deceased accounts, assisting with repossession assignments, managing repossession invoices, processing reinstatement extensions and managing Loss Mitigation control reports. Specialists are also responsible for identifying opportunities for possible recovery through the receipt of notices.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs quality assurance for the processes within the Line of Business.
• Ensures the accuracy of transactions through internal control activities.
• Performs investigations to determine root cause of failures and accurate disposition and provide findings to leadership.
• Assign accounts for repossession and/or other outside action based on pre-determined parameters.
• Review cease and desist accounts to recommend for repo
• Review deceased accounts to recommend for repo
• General reporting/daily or weekly reports
• On-going review/audit of 100% of manual letters generated by assigned departments at ACA as well as samples of automated letters produced by third party vendors.
• Communication with agents/departments when issues are identified to ensure corrections required are completed and that corrective actions defined and maintained.
• Documenting activities, findings, resolutions, etc. to ensure a record of issues is maintained.
• Work directly with repossession vendors and auctions.
• Send and upload appropriate documents and forms.
• Review system codes to ensure reporting accuracy.
• May work or represent department on special projects.
• Other duties as assigned

Qualifications

• Excellent problem solver, with ability to prioritize
• High School diploma or GED; or at least 1 year of collections experience required
• Adept at navigating various computer applications
• Proven ability to multi-task
• Strong attention to detail
• Excellent written and verbal communication skills
• Proven track record of successful collections
• Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge

Supervisory Responsibility
There no Supervisor responsibilities with this role.

Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. Hours may change due to business needs.

Travel
No travel is expected for this position.

EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.