Representative, Turkey

Job Description:

• Sustain SABIC image and reputation and maintaining an excellent relationship with its customers.
• Ensuring accurate orders processing, efficient shipments tracking and timely delivery to customers as per SABIC standards to meet the targets and customer’s satisfaction.
• Responding to customers’ requests, overcoming their obstacles and provide first level services.
• Controlling the execution process by working closely with Sales, Global Customer Service , Global Supply Chain, Marketing, Affiliates and other concerned departments.
• Monitoring and controlling customers’ shipments to facilitate any difficulties within the delivery cycle, including managing related claims and complaints.
• Monitoring the lifting performance from storage & W/H and ensuring the inventory accuracy in the system.
• Following up the shipments with all service providers, tank terminal operator, customs brokers and any other concerned party.
• Verifying and investigating complaints and claims form customer, service providers, affiliates or any other parties.
• Supporting the management, SBU and SABIC strategies, act according to SABIC values and mission.

Requirements:

• Preferably University degree, Logistics & Supply Chain Management, International Trade, Marketing, Business Administration or equivalent majors
• Up to 3-5 year of experience
• Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook
• Excellent cooperation, team worker, problem solver, high sense of urgency, strong in follow-up
• Are a team player and an empathetic person with capabilities to develop long-term relationships with customers.
• Good communication skills in spoken and written English