Research Assistant - CCBHC

Job Summary/Objective:

Summit Pointe is the Community Mental Health Service Program (CMHSP) for Calhoun County, Michigan. As a CMHSP, Summit Pointe provides support and services to individuals with Medicaid and those who are uninsured, addressing a wide range of behavioral, developmental, and mental health needs. These services include psychological and clinical counseling, substance use disorder treatment, crisis intervention, case management, autism services, and moreIn addition, Summit Pointe serves as the designated Certified Community Behavioral Health Clinic (CCBHC) for Calhoun County, expanding access to behavioral health services for all residents, regardless of insurance status or ability to pay.

The CCBHC Research Assistant will work collaboratively with Summit Pointe's CCBHC Program Manager and interdisciplinary team to engage eligible individuals in completing CCBHC outcome and evaluation assessments and assist with associated reporting requirements.

The Research Assistant's primary responsibilities include managing recruitment of CCBHC eligible customers, baseline intakes and reassessments, and referrals for care coordination. The Research Assistant is also responsible for supporting the CCBHC managers with all reporting requirements, tracking reporting deadlines, monitoring the data quality measures and submitting some reports to the State of Michigan.

Essential Duties and Functions:

• Identifies and recruits from CCBHC eligible customers.
• Schedules CCBHC evaluation interviews and obtain consent from customer/parent/guardian for participation.
• Conducts and records face-to-face and/or telephone interviews with customer, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.
• Travels to Summit Pointe offices or meets customers in the community (Calhoun County only) to completed CCBHC evaluation interviews.
• Manages reassessment dates and completion.
• Reports data in applicable reporting warehouse (s), consistent with CCBHC requirements.
• Demonstrates good organizational skills in the preparation of daily work schedules and the assignment of duties and responsibilities.
• Coordinates with Summit Pointe programs as well as CCBHC managers in relation to customer needs.
• Completes outreach to participants to maintain engagement and assess ongoing needs
• Tracks reporting deadlines, monitors data quality measures and submits some reports to the State of Michigan.
• Attends State and Federal meetings to ensure compliance with policies.
• Efficiently and effectively manages multiple tasks.

Qualifications:

• High School Diploma or equivalent.
• At least 1 year of experience in administrative or customer support services preferred.
• Prior experience obtaining vital signs (blood pressure, height, weight, and waist circumference) preferred.
• Experience with general clerical skills including typing, electronic scanning, data entry, database management, telephone reception and knowledge of office equipment.
• Experience working with computer systems – Electronic Medical Records and proficient in Microsoft Outlook, Excel, and Word.
• No criminal history that would preclude employment under federal and state laws and regulations in a federal or state health program.
• Good organizational skills in the preparation of daily work schedules and the assignment of duties and responsibilities.
• Ability to efficiently and effectively manage multiple tasks.
• Ability to work in a fast-paced, customer service environment.

Trauma Informed System of Care:

A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”

Physical Requirements:

• Professional office environment that generates noise from computer equipment/peripherals.
• Possible exposure to health risks (violence and infectious diseases).
• Sometimes lifts, carries, or moves objects up to 25 lbs.
• May be required to work variable hours/shifts.

Summit Pointe introduces a set of competencies tailored to not only enhance your individual growth but also significantly contribute to the success and resilience of our organization. These competencies have been carefully chosen to align with our strategic goals, ensuring that each of our employees is well-equipped to navigate challenges, seize opportunities, and foster a culture of innovation and collaboration. Summit Pointe is invested in the continued growth of its employees to master these competencies. It is not just an investment in your personal and professional development but a key driver for our collective success. As you embark on a journey with Summit Pointe you make a commitment to excellence.

Competencies:

Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.

Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.

Verbal Communications - Articulates thoughts and ideas clearly and effectively to exchange information.

Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.

Digital Literacy - Leveraging existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals.

Technical Aptitude - Skillful in use of tools, hardware, software and equipment.

Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts and data.

Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.

Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.

Global Fluency - Demonstrates openness, values differences and practices inclusiveness.

Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.

Initiative - Independently determining what needs to be done and acting on it.

Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others. (This is where we’d also include supervisory responsibilities, if applicable).

Project Management - Initiates, structures, and carries out steps to complete projects and tasks.