Research Case Manager

Veterans Affairs Law, P.A., is seeking a friendly and professional Research/Paralegal/Case Manager position to join our team. In this position, you will be a contact for our clients and will play a crucial role in providing answers while also researching claims. Previous experience is preferred but not required.

This position requires excellent communication skills, attention to detail, and the ability to handle clients’ inquiries and requests efficiently. Veteran status is preferred but not required.

Responsibilities:

- Greet guests with a warm and welcoming demeanor.

- Review client documents, research old denied claims.

- Research Military Histories, personnel records, service treatment records.

- Research National Archives for command chronologies.

- Handle client inquiries, requests, and complaints promptly and professionally.

- Answer phone calls and direct them to the appropriate department or staff member.

- Maintain a neat and organized desk area.

Required Skills:

- Excellent communication and interpersonal skills.

- Proficient in using phone systems, Microsoft Office, and other office equipment.

- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Knowledge of Department of Veterans Affairs industry practices and procedures is a plus.

At Veterans Affairs Law, P.A., we value our employees’ contributions and offer opportunities for growth within the company. We provide comprehensive training to ensure your success in this role. Join our team today as a Research/Paralegal/Case Manager and be a part of serving Veterans and their families nationwide.

This position is Full-Time, Monday through Friday, 9:00 am to 5:00pm EST. This position is not available to work from home. Part-Time options available to help accommodate school schedules.

Benefits after 90 Days:

- Health Insurance

- Vision Insurance

- Dental Insurance

- Paid Time Off

- Quarterly and Annual Bonuses

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person