Reservation Agent – Holiday Homes (Hotel Experience Preferred)

About Us:

We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.

We are seeking a Reservation Agent with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.

Key Responsibilities:

• Handle guest inquiries and reservations via phone, email, and online platforms.
• Manage booking calendars and ensure accurate property availability.
• Coordinate check-in/check-out schedules with operations team.
• Upsell additional services to enhance guest experience.
• Maintain high standards of guest communication and satisfaction.
• Resolve booking issues promptly and professionally.
• Prepare daily reports on reservations and occupancy.

Requirements:

• Previous experience in holiday homes reservations or hotel front office (mandatory).
• Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure.
• Proficiency in MS Office and reservation systems.
• Fluency in English (Arabic or other languages is a plus).

What We Offer:

• Competitive salary + performance incentives.
• Career growth opportunities in a fast-growing hospitality sector.
• Supportive and professional work environment.

How to Apply:

Send your CV to sunshinemark@airbetter.com with the subject line: Reservation Agent Application – Holiday Homes.

Job Type: Full-time

Pay: AED3,000.00 per month