Reservation Executive

Job Title: Reservation Executive

Industry: Limousine / Chauffeur Services

Job Summary:

The Reservation Executive is responsible for handling booking requests, coordinating with drivers and operations teams, and ensuring smooth scheduling of limousine services while delivering excellent customer service.

Key Responsibilities:

• Handle reservation inquiries via phone, WhatsApp, email, and online platforms
• Create, modify, and cancel bookings in the reservation system
• Coordinate with operations and drivers to ensure timely service delivery
• Confirm trip details such as pickup location, timing, vehicle type, and special requests
• Monitor trip schedules and resolve booking or allocation issues
• Maintain accurate records of reservations and customer details
• Handle customer complaints and provide quick resolutions
• Ensure compliance with company policies and service standards
• Support billing and invoicing by sharing trip details with accounts/operations team

Required Skills & Qualifications:

• 1–3 years experience in limousine, taxi, or hospitality reservations
• Good communication skills in English (Arabic is an advantage)
• Familiarity with UAE roads and locations
• Basic computer skills (Excel, email, booking software)
• Ability to work under pressure and manage multiple bookings
• Customer-focused attitude and professional conduct

Working Conditions:

• Shift-based duty (morning/night shifts)
• Office-based role with coordination across departments

Preferred Candidate:

• Previous experience in limousine or transport company
• Knowledge of RTA regulations and chauffeur operations

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month