Reservation Specialist/RV & GLAMPING Resort Manager in Training FULL TIME

Job description

Full-Time Reservation Specialist/RV & GLAMPING Resort Manager in Training/Reservation Specialist-Dancing Fire Resort, Port Huron MI

This organization believes that each employee makes a significant contribution to our success. It is our expectation that each employee will offer his/her services wherever necessary to ensure the success of our endeavors.

Company Overview: Dancing Fire Glamping & RV Resort is an RV campground and outdoor resort with Full Service 30/50 Amp RV sites, including Glamping units such as Deluxe Cabins, A-Frames, Safari Tents, Vintage Campers, Park Model Cottages and Vacation Homes. This position will be building lasting generational

memories, togetherness, and family.

Description: Do you enjoy outdoors, paying attention to detail and have front desk, and/or customer service experience? We are seeking a candidate with a proven work ethic and a passion for excellence who can ensure that each of our guests and accommodations are kept to the highest five-star standard.

The Full-Time Reservation Specialist/Resort Manager in Training is expected to provide a warm welcome to all guests entering the resort, while maintaining accurate guest reservations using proper procedures and systems. They will also be responsible for assisting the RV Resort employees with all aspects of day-to-day operations while learning the fundamental business practices that drive the resort.

On Season Job Duties:

• Provides Exceptional Customer Service and Hospitality, serves as point of contact for customers, employees, residents, and guests.
• Answering and responding to all calls and emails, checking in and out guests
• Accurately posting charges and payments to guest reservations and balancing each day.
• Collecting monthly payments on seasonal reservations.
• Ability to meet and/or exceed customer service expectations
• Enforces resort rules and regulations
• Coordinate on site events and promoting and host recreation activities during holidays and themed weekends
• Works with Regional Manager to effectively address issues which would adversely affect operations or guest satisfaction
• Flexible schedule, including weekends, evenings, holidays, and on call during park season
• Attentive team support
• Ability to work in an environment involves frequent squatting, bending, twisting, lifting up to 40 lbs.
• Schedule and help oversee any front desk staff, housekeeping staff, maintenance staff and subcontractors
• Assist with marketing
• Other assigned duties as needed

Off Season Job Duties:

• Responding timely to leads and booking reservations
• Some vendor management
• Continue to maintain excellent customer service to guests by sending marketing correspondence to all customers regularly

Supervisory Responsibility: Position is supervisory to the extent that work direction, delegation and assistance may be provided to park employees, contractors, and temporary laborers.

Requirements:

• High school diploma or GED
• Advanced computer proficiency including email, Campspot, Reservation Software Programs, Microsoft Office, (Word, Excel, Outlook)
• Point of Sale experience
• Strong communication and interpersonal skills
• High level of motivation
• Strong attention to detail
• Ability to endure seasonal temperatures as working conditions require constant outdoor work
• Valid driver’s license
• Demonstrated ability to manage multiple competing priorities
• Demonstrated leadership abilities
• Excellent problem-solving skills
• Strong Customer Service Skills and capable of providing fun, friendly attitude with a smile

What We Offer:

• $40-50K Salary based on relevant experience
• Tools provided
• Health Insurance after 90 days

What You Need:

• Commitment to learning, working hard and being honest.
• Ability to work independently or with others
• To be a good steward of the company’s equipment, tools, supplies, etc.
• Demonstrate to our residents/guests that we care deeply about presenting the best service possible
• To pass a pre-employment drug screen, background check and driving record check.

Equal Opportunity Employer

We are an equal opportunity employer. Religion, age, gender, national origin, sexual orientation, race, color, or other statuses protected by applicable law do not affect hiring, promotion, development opportunities, pay, or benefits. We provide for fair treatment of employees based on merit. The Company complies with all applicable federal, state, and local labor law.

Job Types: Full-time, Part-time

Pay: $40,000.00 - $50,000.00 per year

Expected hours: 40 per week (fluctuating between off-season, in-season)

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience:

• Hospitality: 1 year (Required)
• Hotel management: 1 year (Preferred)

Ability to Relocate: Port Huron, MI 48060: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience:

• Hospitality: 1 year (Required)
• Hotel management: 1 year (Preferred)

Work Location: In person