Reservation Supervisor

• Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.
• Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.
• Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.
• Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.
• Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.
• Prepare daily, weekly, and monthly reservation reports and forecasts for management.
• Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.
• Analyze booking trends and market demand to provide insights for rate planning.
• Ensure all reservation data is accurately input into the Property Management System (WinCloud).
• Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month