Reservations Agent

Looking for our Group Hotels Admiral Plaza Hotel & Gateway Hotel, Bur Dubai the Following Positions are available for Immediate Filling.

Reservation Agent. ( 1 No)

SALARY WILL BE AED 1800 PLUS Sharing Accommodation, Meals, Visa, Insurance Etc

THE CANDIDATE SHOULD BE IN UAE ITSELF FOR A DIRECT INTERVIEW AND READY TO JOIN IMMEDIATELY.

Should have a Minimum 3 years of Experience in UAE itself

• Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Enter reservations into the computer according to standard operating procedures.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible.
• Communicate and work closely with the Sales Department and Front Office.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.
• Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
• Ensure all guest requirements are properly noted on the booking and communicated with the departments involved

Job Type: Full-time

Pay: Up to AED1,800.00 per month