Reservations Agent

Key Responsibilities:

• Handle all reservation requests via phone, email, online platforms, and travel partners in line with hotel policies.
• Process individual and group reservations accurately, ensuring all details are correctly recorded in the system.
• Manage room allocations, availability updates, and daily inventory control.
• Provide prompt and accurate responses to guest inquiries regarding rates, room types, packages, and promotions.
• Upsell room categories, packages, and hotel services to maximize revenue.
• Coordinate with Front Office, Sales, and other departments to ensure smooth arrival experiences.
• Prepare and update reservation reports, forecasts, and daily pick-up information.
• Handle reservation modifications, cancellations, and special requests efficiently.
• Maintain high standards of guest data accuracy and confidentiality.
• Assist with group blocks, contracts, and communication with organizers or travel agents.
• Deliver excellent service and maintain a professional and friendly reservation experience.

Requirements:

• Previous experience in a 5-star hotel Reservations or Front Office role is essential.
• Strong communication, customer service, and sales skills.
• Professional appearance, telephone etiquette, and a positive attitude.
• High level of accuracy, organization, and ability to multitask.
• Proficiency in hotel reservation systems and Microsoft Office is an advantage.

How to Apply:
Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time