Resident Services (Front Desk Concierge)

Resident Services (Front Desk): Full-time

Available Shifts: Scheduled anytime between 6:30am to 10:30pm (requires open availability, including weekends).

Compensation: $18.50 - $19.00 per hour

Employment type: Full-time and part-time

The Landmark Towers Condominium has the following positions open:

RESIDENT SERVICES AGENT

RESIDENT SERVICES AGENT is responsible of serving as the primary contact for all residents, assisting them by delivering the highest levels of service to the residents and their guests 100% of the time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Operate the front desk according to standard operating procedures.

- Operate with accuracy using BuildingLink software (amenity reservations, event logs, etc.).

- Understand emergency procedures and how to respond accordingly.

- Complete daily logs as required by your shift.

- Keep lobby, front desk, package room, carts and office organized and clean.

- Create incident reports when issues arise.

- Answer all calls within three (3) rings. All calls are to be answered in a professional manner.

- Resolve residents’ complaints to best of your ability.

- Knows where the boundaries are between staff and residents.

- Maintains regular attendance and reliability, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

- Performs any other duties as requested by supervisor.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

- Demonstrates accuracy and thoroughness.

- Monitors own work to ensure quality.

- Provides the best possible service to our residents.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS:

- Responds to requests for service and assistance.

- Demonstrates the desire and ability to provide high quality service to Residents, Guests, Contractors, Vendors, and other Third-Party Service Providers.

- Knows where boundaries are between Staff and Residents

Associate demonstrates ACCOUNTABILITY for their job performance:

- Takes responsibility for own actions.

- Performs work with little or no supervision; works independently.

- Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

- Previous hospitality experience preferred

- Ability to read, write and comprehend simple instructions.

- Ability to follow directions.

- Ability to speak English fluently.

- Ability to multi-task, especially during busy seasons.

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

-Standing for long periods of time

-Walking

-Pushing carts

-Able to lift 50 lbs

Job Type: Full-time

Pay: $18.50 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person