Residential Coordinator

Residential Coordinator

Location - La Crosse, WI

Essential Healthcare Solutions is seeking Residential Coordinators who are responsible for managing the daily operations of detainee housing units within an ICE detention facility. This role ensures that living conditions meet federal standards, detainee needs are addressed promptly, and staff are trained to provide trauma-informed, culturally sensitive care.

Responsibilities

• Oversee the daily operations of residential housing units, ensuring safety, cleanliness, and compliance with ICE Performance-Based National Detention Standards (PBNDS).
• Supervise residential staff and coordinate shift coverage to maintain 24/7 oversight.
• Monitor detainee well-being and respond to housing-related complaints or concerns.
• Facilitate communication between detainees and facility departments (e.g., medical, case management, legal).
• Ensure proper documentation of incidents, housing assignments, and detainee interactions.
• Support intake and orientation processes for new detainees.
• Coordinate with maintenance and custodial teams to address facility issues.
• Assist in emergency response planning and drills related to residential areas.
• Promote a respectful and secure environment for all detainees, including vulnerable populations.
• Participate in audits, inspections, and reporting activities.

Job Requirements

• Bachelor’s degree in Criminal Justice, Social Work, Public Administration, or related field.
• Minimum 3 years of experience in residential coordination, corrections, or detention operations.
• DHS SSBI clearance or eligibility to obtain one.
• Strong leadership, organizational, and interpersonal skills.
• Familiarity with ICE detention standards and trauma-informed care practices.
• Bilingual (English/Spanish or other relevant languages) preferred.
• Must be at least 21 years of age.
• Must be a US citizen or permanent resident, resided in the US for 3 years in the past 5 years.

Preferred Qualifications

• DHS or ICE experience
Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.

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Physical Requirements and Work Conditions

• Work is performed in a secure detention facility.
• Requires availability for evening, weekend, and on-call hours.
• Exposure to emotionally challenging and high-pressure situations.

Work Hours: Shifts (7 am – 4 pm; 4 pm – 12 am; 12 am – 7 am)

Salary: $21/hr.

Essential HealthCare Solutions is an Equal Opportunity Employer -

We are an equal employment and affirmative action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.

Accommodation requests will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to by Human Resources.