Residential Dispatcher

Our Benefits

Friends & Family Discounts

Training & Development Programs

Cross Training Opportunities

Award Winning Family Work Environment

Health, Dental, Vision Insurance

Paid Time Off

Life Insurance

Short & Long Term Disability

401K

Essential Functions

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Manage large amounts of incoming calls
• Input technical service calls and confirm client details
• Generate sales leads and service opportunities
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Other duties as assigned
  
  

Qualifications And Requirements

• Must have dispatching experience
• High school diploma or general education degree (GED)
• Advanced customer service skills
• Ability to multi-task
• Geographical knowledge of service area or map reading skills
• Intermediate computer skills (including MS Word, Outlook, and Excel knowledge)
• Related experience and/or training in customer service, dispatching or project management or equivalent
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• All successful candidates must be able to pass the required background check and drug-screen and physical.
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands and arms, climb or balance, or crawl. The employee must occasionally lift and/or move up to 75 pounds.
  
  

Don’t let this opportunity pass you by! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in this industry? Apply today!

Category: Residential

Type: Full Time