Residential Maintenance Manager

About Us:

For 8+ years, Murn has dedicated itself to enhancing wonderful locations with new residential communities designed to thrive. With the utmost professionalism and the highest standard of excellence, we’ve committed ourselves to every facet of delivering premium multifamily products to markets we care deeply about.

Each of our team members play a part in the care of our residents and ensuring that we are putting their home first. Working as a cohesive team and putting our core values in motion daily to provide an exceptional living experience is what creates exceptional homes for our residents.

Residential Service Manager

As the Residential Service Manager, you are a team builder and leader who provides support, mentor-ship and direction to ensure high level of Employee and Resident Engagement.

You are responsible for achieving cleanliness, maintenance, aesthetics and the Owner’s asset performance expectations within your community. You accomplish these goals through leading your teams in creating the greatest possible living experience for our residents and executing the Service projects within your community.

Key Responsibilities

Customer Service and Leadership:

Creates and maintains a safe, respectful, and productive environment for all team members at the community.

Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.

Efficiently handle resident requests and complaints and, when necessary, escalate them to your Property Manager

Maintenance Operations:

Ensure asset preservation and prevent deferred maintenance issues.

Manages Service Team’s performance related to maintenance operations such as: plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeep

Efficiently manage expenses and capital to meet budget requirements

Partner with vendors to ensure project completion and quality standards are met

Ensure timely communication with Property Manager, Regional Managers, Regional Maintenance Managers, other Community teams, and stakeholders to anticipate and prevent future concerns

Makes budget recommendations for cap X projects.

Ability to travel between sites (if assigned multiple locations) and attend Monthly Manager meeting, training events, and company functions

PROFESSIONAL EXPERIENCE:

3 - 5 years as a Maintenance Manager and/or combination of 2+ years as Assistant Service Manager/Lead role with supervision.

HVAC certified

Knowledge of OSHA standards

Working knowledge and ability to recognize repair requirements for plumbing, electrical, HVAC, carpentry, pool upkeep, fire systems and grounds upkeeping

Ability to communicate clearly and effectively both verbally and in writing.

PHYSICAL REQUIREMENTS:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Frequently lift/move/carry 25lbs
• Occasionally lift/move/carry up to 50lbs with/without assistance.
• Ability to remain in a stationary position for extended periods of time.
• Must have the ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble/manipulate objects.
• Ability to work around chemical cleaning solutions.

**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. **

Job Type: Full-time

Pay: From $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person