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Residential Outreach Specialist
Richard Heath & Associates, Inc. (RHA) is currently seeking a talented professional for the following opportunity:
Residential Outreach Specialist
The Virtual Residential Outreach Specialist will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines for increased enrollments. Assist callers with request for Program services, status checks and document inquiries and complaints. Research information in Program database and data enter caller information/updates into the Program database.
What you will be doing:
- Introducing the Energy Saving Assistance program and explaining this free benefit to the customer
- Explain the enrollment process and collect all required documents
- Educate the customer on tips and tricks to saving energy
Skills we are looking for:
- Excellent, consistent attendance
- Increasing levels of energy program competency
- Ensure efficient daily work by remaining on task and managing time effectively to meet all Program set production goals
- Excellent written communication skills (grammar and punctuation)
- Provide excellent customer service by treating all fellow employees and customers with respect
Qualifications:
- High school diploma or equivalent
- 1 year of experience in a customer service environment
- 1 year of experience in an office environment performing administrative duties
- 2 years of experience in a call center environment
Who is RHA?
For 45 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA has now joined forces with Resource Innovations to expand energy resilience solutions. More impact, more action.
WHY IT IS EASY TO FEEL PASSIONATE ABOUT OUR WORK:
Our Vision - Connecting our clients to diverse populations
Our Mission - working together to improve lives by delivering socially responsible solutions.
Our Values - PA2CT
Proactive
Adaptable/Accountable
Committed
Team
Our Motto - Doing whatever it takes
Richard Heath & Associates is an equal opportunity employer committed to
a diverse workforce
a diverse workforce
Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testin
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