Resilience Manager (Operations & Technology)

Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Job Description – Resilience Manager (Operations & Technology)

Location: Mumbai
Department: IBP Operational Resilience Team
Reporting to: Head of IBP Operational Resilience & IGSI CEO
Entity: IGSI

About Investec

Investec is a distinctive, relationship-driven, client-focused financial services organisation. We are known for our entrepreneurial spirit, collaborative culture, and ability to manage complexity with confidence. Our India Global Capability Centre (GCC) forms a critical extension of our UK and global platforms, enabling resilient, high-quality operations and supporting a robust risk and control environment.

We look for people who can think differently, challenge constructively, and contribute to an “Out of the Ordinary” resilience capability.

Role Overview

The Resilience Manager – Operations & Technology will play a key role in strengthening Investec's operational resilience across UK and India operations. The role will ensure the GCC supports the continuity, stability, and recovery of Important Business Services (IBS) for Investec Bank PLC and other supported entities,

The individual will work closely with Global/Group Resilience, UK Business Units, Technology, Cybersecurity, Risk, and India leadership teams to embed resilience aligned to PRA/FCA expectations and Investec's strategic risk appetite.

Key Responsibilities

• Implement Investec's Operational Resilience Framework across GCC-supported functions.
• Monitoring the delivery of processes that support Important Business Services (IBS), mapping of dependencies, and setting of impact tolerances.
• Maintain alignment with UK PRA/FCA regulation, relevant subsidiaries operational resilience requirements and Investec's Group Resilience standards.
• Ensure IGSI processes supporting UK businesses have robust business continuity and recovery plans with appropriate recovery time objectives.

• Act as a key liaison between IGSI and the UK/Global Resilience teams.
• Participate in global regulatory programmes, thematic reviews, and scenario testing cycles.
• Ensure Investec's global methodologies, governance, and reporting standards are consistently adopted across GCC functions.
• Support global crisis simulation exercises and resilience maturity assessments.

• Develop, maintain, and test Business Continuity Plans (BCPs) for processes performed in the India GCC.
• Conduct regular Business Impact Assessments (BIAs), identify operational vulnerabilities, and drive remediation.
• Work with UK Crisis Management functions to manage cross-border incidents and communication protocols.
• Lead local crisis events and coordinate with the India senior leadership team.

• Partner with Technology and Cyber teams to strengthen DR, infrastructure resilience, cloud failover capability, and data protection measures.
• Ensure DR testing for applications supporting UK businesses meets regulatory and internal standards.
• Support alignment with Investec's technology risk framework and cyber resilience strategies.

• Understand and help execute requirements relating to:
• • Operational Resilience (PRA/FCA)
  • Outsourcing and third-party risk (PRA/FCA/HMRC)
  • Cyber and technology governance (DORA, Cyber Security & Resilience Bill)
• Support UK submissions, audits, documentation updates, and attestation preparation.

• Evaluate people availability, location dependency, vendor integration, workforce flexibility, and capacity resilience within the GCC setup.
• Assess concentration risks, facility resilience, and cross-site contingency arrangements.

• Manage incident response processes for India operations and support UK incident escalation protocols.
• Conduct root cause analysis (RCA), create action plans, and ensure timely closure.
• Facilitate “lessons learned” reviews across global teams.

• Prepare resilience dashboards, KRIs, and governance reports for India Leadership, UK stakeholders, and Group committees.
• Participate in internal audits, RCSA reviews, and regulatory examinations.

Qualifications & Experience

Essential

• 10–15 years' experience in operational resilience, business continuity, operational risk, or technology risk.
• Experience working with or supporting a UK bank, preferably PRA/FCA-regulated.
• Strong exposure to Global Capability Centres or global shared service models.
• Understanding of PRA/FCA operational resilience regulations and UK outsourcing standards.
• Experience with SEBI regulatory frameworks (advantageous if supporting India regulated entities).
• Strong understanding of IT, DR, cloud, and cybersecurity fundamentals.
• Experience working with cross-border teams in a matrix structure.

Key Competencies

• Ability to operate in a collaborative, relationship-driven culture
• Strong analytical and risk-based decision-making skills
• Excellent communication with senior UK/India stakeholders
• Resilience under pressure and strong crisis leadership ability
• Ability to interpret complex regulatory expectations into practical solutions
• Excellent written and spoken presentation skills and experience in presenting and chairing at senior management forums.
• Mindset aligned with Investec's values: distinctive, entrepreneurial, partnership-oriented

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

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