Restaurant Host/Hostess

Opus

Upscale New American Restaurant

Square Roots Collective | Kennett Square, PA

Opus is a project of Square Roots Collective (SRC) (ksqroots.com), a collection of social enterprises working together to advance Kennett Square toward an ecosystem in which everyone can thrive. SRC includes for-profit and non-profit businesses, as well as formal and informal partnerships with like-minded organizations—each united by a shared commitment to the holistic thriving of our home, Kennett Square, PA.

Host / Hostess

Department: Front of House

Reports To: Floor Manager

Location: Kennett Square, PA – Casual Fine Dining

Employment Type: Full-time

Compensation: $9/hr + tips

Job Summary

The Host/Hostess at Opus is responsible for creating a warm, polished, and seamless guest experience from arrival to departure. As the first and last impression of the restaurant, this role sets the tone for everything that follows. The ideal candidate is poised, detail-oriented, and genuinely passionate about delivering memorable dining and social experiences. You are the face of Opus—gracious under pressure, impeccably organized, and deeply committed to hospitality in its truest form.

Key Responsibilities

• Welcome every guest with warmth, professionalism, and a genuine sense of hospitality from the moment they arrive.

• Manage reservations, waitlists, and table assignments accurately using the reservation platform (e.g., Resy or OpenTable), optimizing seating flow and minimizing wait times.

• Escort guests to their tables and ensure they are comfortable, informed, and attended to before handing off to the service team.

• Communicate clearly and proactively with servers, management, and the floor team to coordinate seating, pacing, and special accommodations.

• Anticipate and accommodate guest needs—including special occasions, accessibility requirements, and dining preferences—with grace and discretion.

• Manage the host stand with precision, maintaining an organized and presentable entry experience at all times.

• Handle guest inquiries, phone calls, and reservation requests with professionalism and attention to detail.

• Monitor dining room flow throughout service, alerting management to any pacing issues or guest concerns.

• Provide a warm and memorable farewell to every departing guest, reinforcing the Opus experience.

• Assist with opening and closing duties, including menu organization, reservation preparation, and host stand setup.

Qualifications & Experience

• 1–2 years of experience in a host, receptionist, or guest-facing role; upscale or fine dining experience strongly preferred.

• Familiarity with reservation management platforms such as Resy or OpenTable.

• Proven ability to remain calm, composed, and solutions-oriented in a fast-paced, high-expectation environment.

• Excellent verbal communication and interpersonal skills with a natural ability to connect with a wide range of guests.

• Genuine passion for hospitality and creating memorable experiences for others.

Required Skills & Attributes

• Poised, polished, and professional demeanor in all guest-facing interactions.

• Exceptional attention to detail in reservation management, seating logistics, and guest communication.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Warm, engaging personality with a sincere commitment to making every guest feel valued and welcome.

• Collaborative team player who communicates proactively and supports the full FOH operation.

• Ability to remain composed and gracious under pressure, particularly during high-volume service.

• Physical stamina to stand for extended periods throughout a full service shift.

• Flexibility to work evenings, weekends, and holidays.

Opus provides equal employment opportunity without regard to race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, liability for military service, and mental or physical disability.

Pay: $9.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person