Restaurant Shift Leader

Job Title: Shift Leader

Department/Function: Operations

Location: Field, in Shop

Report to: General Manager/Assistant Manager

Details: Nonexempt

Travel Requirements: Rarely

GENERAL DESCRIPTION

Leads and behaves according to Company Values. Leads shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Company operating policies and procedures with essential areas of focus including but not limited to:

FOCUS

People

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety
• Ensure all security procedures are executed (safe procedures, open/close procedures )
• Transitions into opening/closing

Customers

• Delight customers with Great Food and Good Vibes
• Resolve customer complaints/issues.
• Empower Associates to make sure all customers leave
• Execute and support all food safety requirements and

Sales

• Lead Associates to open, transition, and close shifts without
• Manage and organize the line and delegate duties to
• Know and uphold standards for product
• Work the line as
• Ensure back-of-the-house procedural standards are
• Promote sales on the shift through executing the marketing plan within the four

Profits

• Control food costs, labor, waste, and cash on the
• Count drawers and follow proper daily cash handling procedures.

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 40 hours a
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per
• Must be able to exert well-paced and frequent mobility for periods of up to five
• Must be able to lift up to 10 pounds frequently and up to 50 pounds
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and
• Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Must represent The Potbelly Way.
• Minimum of 1 year supervisory experience in a restaurant or retail
• Minimum educational requirement: High School
• Must be able to work a minimum of 2 opens and/or closes per
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
• Exceptional customer service
• Strong communication skills, both written and
• Strong organizational skills and the ability to multi-
• Strong interpersonal
• Ability to train and coach
• Must be able to demonstrate strong leadership skills at all
• Must be a strong team-
• Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Brand: Potbelly
Address: 15637 N 83rd Ave Peoria, AZ - 85382
Property Description: 648 - Peoria, AZ
Property Number: 648