Restaurant Supervisor

Job Summary:
Responsible for supervising daily restaurant operations, ensuring excellent customer service, maintaining service standards, and supporting the restaurant management team.

Key Responsibilities:

• Supervise daily floor operations and staff performance
• Ensure high standards of customer service and guest satisfaction
• Handle guest concerns and complaints professionally
• Monitor staff attendance, grooming, and punctuality
• Assist in staff training and development
• Ensure compliance with company policies, hygiene, and food safety standards
• Coordinate with kitchen and cashier for smooth service flow
• Monitor stock levels and report shortages
• Support management in achieving sales targets and controlling costs
• Prepare basic reports when required

Requirements:

• Proven experience in a restaurant or hospitality supervisory role
• Strong leadership and communication skills
• Ability to work under pressure in a fast-paced environment
• Good problem-solving and decision-making skills
• Flexible with duty timings and willing to relocate if required
• Knowledge of POS systems is an advantage

Job Type: Full-time