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Retail and Admission Associate

Position Description

Position Title: Admissions/Retail Associate
Reports To: Asst Retail Manager
Type of Employment: Part-time (24 hours per week)
Status: Hourly (Non-exempt, eligible for over time)

Position Summary

Tohono Chul is a 49-acre public garden in Tucson, Arizona whose mission is to enrich people’s lives by connecting them with the wonders of nature, art, and culture in the Sonoran Desert region and to inspire wise stewardship of the natural world. Founded in 1985, Tohono Chul has been a celebrated destination for locals to global visitors and deemed “One of the World’s Ten Best Botanical Gardens” by Travel + Leisure Magazine. We are seeking a team-oriented Individual who will thrive in a fast-paced environment and who is well-suited to working collaboratively with staff and volunteers. We’re looking for a friendly, passionate professional with experience in retail sales and customer service. Responsible for greeting and answering questions, processing payments, and making change for the Park’s external and internal customers. This position requires work on weekends, occasional evenings, nights, and holidays.

We are seeking friendly, dependable individuals to join our team as Admissions & Retail Associates. These part-time positions are essential in creating a welcoming experience for all visitors and are cross-trained to work in admissions and all three of our retail shops. Responsibilities include processing transactions, answering questions, promoting memberships, restocking and merchandising inventory, and supporting plant sales and pop-up retail events.

Duties also include light cleaning, basic data collection, and retail support for special events. Open availability is preferred, with weekend and evening shifts, especially during December’s Holiday Nights program, strongly prioritized. Ideal candidates are enthusiastic about promoting local artists and vendors, sharing the mission of the park, and engaging with guests. Familiarity with Tucson and the Sonoran Desert is a plus.

Primary Responsibilities

Greet and assist guests in a friendly, professional, and mission-aligned manner
Work at admissions and in all three retail shops as scheduled· Process sales transactions accurately using the point-of-sale system (admissions, retail, memberships, and event tickets)
Promote memberships, local artists, and the mission of the park to guests
Restock, merchandise, and organize inventory in retail spaces·
Assist with plant sales and pop-up retail events throughout the season
Perform light cleaning tasks to maintain tidy, welcoming admissions and retail areas
Participate in basic data collection related to guest interactions, sales, and event participation
Stay informed about current exhibitions, programs, and park updates
Support special events, including evening or weekend programs
Communicate and collaborate effectively with staff, volunteers, and visitors·
Follow safety and cash-handling protocols
Perform other duties as assigned

Qualifications

Required

At least 1 year of customer service or retail experience
Experience handling cash and operating a point-of-sale (POS) system
Strong communication and interpersonal skills
Ability to work independently, take initiative, follow verbal and written directions, and complete detailed processes accurately
Comfortable with physical tasks, including standing for long periods, restocking, and light cleaning
Availability to work weekends, evenings, and holidays as scheduled

Preferred

Familiarity with Tucson and the Sonoran Desert region
Interest in or experience promoting local art, conservation, or nonprofit missions
Experience supporting special events, such as festivals, plant sales, or evening programs
Basic computer skills, including use of email, spreadsheets, or simple data entry
Spanish language skills or experience working with diverse audiences

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend, kneel, stoop, and crouch all day. The employee must be able to talk and hear and be able to visually read a computer or merchandise labels. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, anything greater should be done with assistance.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to long periods of standing or sitting. This is a retail environment and uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee is occasionally exposed to working outdoors for special events. The noise level in the work environment is usually moderate.

Tohono Chul strongly encourages people of color, LGBTQ individuals, people with disabilities, and members of under- represented communities to apply. Applications will be considered until the position is filled.

Job Type: Part-time

Pay: $15.15 per hour

Benefits: