Retail and Vendor Services Coordinator

Description

The Department of Auxiliary Enterprises at Jackson State University is accepting applications for its Retail and Vendor Services Coordinator position.

The Retail & Vendor Services Coordinator supports Jackson State University's Auxiliary Enterprises by overseeing daily operations of campus retail locations and coordinating relationships with third-party vendors that serve the JSU community. This position ensures high-quality retail services that enhance the student experience, support institutional revenue goals, and reflect the standards of a leading HBCU committed to student success and operational excellence.

Examples of Duties

• Coordinate day-to-day operations of JSU retail environments, including campus convenience stores, pop-up retail, dining retail, vending services, and contracted service locations.

• Conduct site walk-throughs to ensure cleanliness, branding consistency, ADA compliance, and alignment with JSU safety and service expectations.

• Monitor inventory flow, merchandising, customer service quality, and POS functionality.

• Serve as the central liaison between JSU Auxiliary Enterprises and contracted vendors across campus (vending, retail partners, and ATMs).

• Coordinate vendor onboarding, background checks, insurance requirements, and compliance with JSU Procurement and Risk Management policies.

• Track vendor performance indicators, service agreements, maintenance requests, and contract renewals.

• Coordinate special retail programming that enhances student life, including student-led vendor fairs, pop-up shops, orientation retail, fan gear opportunities, and collaborative promotions with Campus partners.

• Maintain vendor contracts, insurance files, service logs, revenue reports, and internal documentation for audits and compliance.

• Provide responsive customer service to students, faculty, staff, and campus guests.

• Perform other duties assigned.

Typical Qualifications

• Bachelor's degree in Business, Retail Management, Hospitality, Marketing, or a related field; or equivalent professional experience in auxiliary services, retail operations, or vendor coordination.

• 2-4 years of experience in retail, auxiliary enterprises, contract/vendor management, or customer service operations.

• Strong communication, organization, and analytical skills.

• Proficiency with Microsoft Office Suite, POS systems, inventory software, and university enterprise systems.

• Experience supporting diverse populations in a student-centered environment.

• Experience working in higher education or an HBCU environment.

• Knowledge of JSU business processes, Procurement policies, and Auxiliary Enterprises operations.

• Experience in coordinating events, pop-up retail, student programs, or campus collaborations.