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Qureos

Job Title: Retail Associate – Yarn over Textiles and Yarns Trading Location: Abu Dhabi, UAE Reports To: Store Manager Job Type: Full-time &nbsp;Job Summary:The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects. Key Responsibilities: &nbsp;• Customer Service:o Greet customers warmly and provide a friendly and positive shopping&nbsp;experience. o Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques. o Offer personalized recommendations based on customer needs and project ideas. o Handle customer inquiries, feedback, and minor issues professionally&nbsp;and escalate complex issues to the Store Manager. o Demonstrate product features and offer basic craft advice (e.g., how to&nbsp;read a yarn label, basic stitch explanations). &nbsp;• Sales &amp; Transactions:o Accurately process sales transactions using the Point-of-Sale (POS) system.&nbsp; o Handle cash, credit card, and gift card payments with precision. o Explain store policies, promotions, and loyalty programs to customers. o Encourage add-on sales and promote featured products or classes. &nbsp;• Merchandising &amp; Store Maintenance:o Replenish shelves and displays, ensuring products are well-stocked, neatly arranged, and visually appealing. o Assist with receiving and unpacking new merchandise, checking for accuracy and damage. o Organize and maintain the backroom and storage areas. o Ensure the sales floor, restrooms, and common areas are clean, tidy, and inviting. o Assist with creating engaging product displays under the direction of the Store Manager. • Class &amp; Event Support: o Provide information to customers about upcoming knitting, crochet, and other craft classes and workshops. o Assist with class registrations and help direct customers to the class area. o Help prepare the classroom space before and after sessions, ensuring materials and tools are ready. &nbsp;• General Duties: o Adhere to all store policies and procedures, including opening and closing routines. o Maintain product knowledge by staying informed about new arrivals, trends, and crafting techniques. o Collaborate effectively with the Store Manager and other team members. o Assist with inventory counts as needed. &nbsp;Full Requirements: Education &amp; Experience: • High school diploma or equivalent. • Previous retail sales or customer service experience, preferably in a specialty retail environment (e.g., crafts, hobby, boutique, bookstore). • Experience with a POS system. Skills &amp; Knowledge: • Passion for Yarn &amp; Crafts: A strong interest in and familiarity with knitting, crochet, and other common crafts (e.g., embroidery, macrame). • Basic Knitting &amp; Crochet Skills: Ability to demonstrate basic stitches (e.g., knit, purl, single crochet, double crochet) and understand basic pattern terminology. Intermediate skills are a significant advantage. • Customer Service Excellence: A friendly, positive, and patient demeanor with a genuine desire to help customers. • Communication Skills: Clear and articulate verbal communication skills to interact effectively with customers and colleagues. • Interpersonal Skills: Ability to build rapport with customers and work well within a team. • Attention to Detail: Accuracy in handling transactions and merchandising products. • Basic Math Skills: Competency in performing basic calculations for sales transactions. • Reliability &amp; Punctuality: Dependable and able to adhere to scheduled shifts. • Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.

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Retail Associate

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