Retail Business Consultant

Job Title: Business Consultant

Years of Experience: 3 to 5 years

Location: Egypt

Summary

The Retail Business consultant is responsible for a variety of roles, as a consultant and system implementor specialist either as a sole contributor or as part of a larger team of the proposed solution. He/she will manage requests, requirements of our customers through a proven, structured methodology ensuring needful solution are provided meeting the need, having knowledge transferred, while best practices are adhered to. Projects assigned to may be either on-site or remote and required to be in a dynamic work environment with willingness/ flexibility to travel.

What will you do?

The consultant will be responsible mainly but not limited to the below:

• Gather and analyze client requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
• Perform workflow and gap analysis, documentation, and optimization based on a bottom-up analysis of client business rules and transactions.
• Prepares well-structured quality official documentation (e.g. Analysis and build documents, training presentations, BRD, UAT test cases, etc.) to be submitted to the client or for internal use.
• Liaise with business representatives, stakeholders, and users to ensure the validity of inputs to business analysis tasks and to validate the results of any proposed changes.
• Responsible for the implementation of Islamic Banking application, performing Gap Analysis, SIT, UAT, and support of our solutions either remote or at customer’s sites.
• Provide training to our customers on the solution functionalities where applicable as well as to internal teams as requested.
• Provide mentorship for junior members sharing expert knowledge and guiding on improving respective domain knowledge.
• Raising and coordinating with the internal teams for solving the system issues in day-to-day operations.
• Taking support of and working together with the technical team wherever needed to facilitate troubleshooting of issues and finding solutions.
• Work in close collaboration with business stakeholders and other IT system delivery teams to ensure business specifications are properly understood by all stakeholders and translated into effective solution designs.
• Conduct necessary validation tests before solution delivery to customers as well as participate in user acceptance testing during iterative implementation cycles to ensure that products meet functional specifications and customer quality expectations.
• Respects and obeys company rules, policies, and procedures.

What skills required?

• Proven experience (3-5+ years) in retail banking or consulting within the banking industry.
• Knowledge of retail banking products, processes, and operations (e.g., teller operations, branch management, deposit and loan processing).
• Experience with banking software implementation projects.
• Strong analytical and problem-solving skills to understand client needs and deliver effective solutions.
• Excellent communication and interpersonal skills to interact with both business and technical stakeholders.
• Proficiency in MS Office and familiarity with banking technology solutions (e.g., core banking systems, CRM, ERP).
• Strong client-focused approach with a commitment to delivering results.
• Ability to work in a fast-paced, dynamic environment with tight deadlines.
• Excellent organizational and multitasking abilities.
• Proactive, detail-oriented, and a team player.