Retail Business Solutions Analyst

Retail Business Solutions Analyst

Department: Retail Business Solutions

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Position Summary:

Provide promotion, support and consultation for AWG proprietary and vendor endorsed retail business systems and programs.

Position Responsibilities:

• Good customer service skills and can relate technical issues to users.
• Actively promote and market AWG retail technology solutions.
• Provide consultation for the solutions and services offered and endorsed by AWG.
• Provide and coordinate training for retail technology offerings.
• Serve as the primary point of contact in the areas of ordering equipment, electronic payment processing, check services, gift cards, point of sale, back office, PCI Compliance, and vendor partner services.
• Coordinate with AWG management, employees and vendors in bringing the needed resources to our member locations.
• Work with our vendor partners to ensure service commitments are met.
• Communicate the benefits of our preferred vendor program.
• Develop and maintain relationships with the point-of-sale vendor community to ensure member needs are addressed.
• Develop member relationships through performance, follow through and commitment.
• Provide support and resolution for member issues.
• Coordinate vendor schedules where required for member support.

Position Requirements:

• Bachelor’s degree in business or information technology, or equivalent experience in retail grocery, grocery wholesale or point of sale
• MS Office Skills
• Excellent customer service skills
• Professional and positive attitude
• Communicate effectively
• Travel as required
• Project management
• Work well within a team

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and more than 3,400 locations throughout 33 states from 9 wholesale divisions. Consolidated sales for AWG in 2023 were $12.4 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com .

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program