Retail Coordinator

The Retail Coordinator is responsible for ensuring smooth day-to-day operations across all retail outlets by maintaining accurate reporting, compliance documentation, communication flow, and administrative trackers. The role acts as a central point of coordination between retail teams, head office functions, and external stakeholders to support productivity, compliance, and business continuity.

Key Responsibilities: Operational Support & Reporting

• Maintain the Daily Sales Report (DSR) and support daily MIS reporting.
• Monitor store CCTVs regularly to highlight gaps and recommend actions for improving staff productivity.
• Maintain and update daily operational trackers to ensure accuracy and timely reporting.
• Prepare and circulate meeting minutes, maintain follow-up trackers, and ensure timely closure of pending actions.
• Support store opening and closing checklists to ensure compliance with company standards.

Compliance & Licensing

• Track and maintain up-to-date records for:
• Civil Defence Certificates
• Store Licenses
• VAT Certificates
• Ministry of Health (MOH) / Ministry of Labor (MOL) documents
• Ensure timely renewal of all certificates, licenses, and legal requirements

Lease & Property Management

• Maintain trackers for lease renewals.
• Support in coordinating with landlords and property management for renewals and related documentation.

Retail Operations Coordination

• Facilitate effective communication between Retail, HR, and Finance teams at the office level.
• Maintain weekly staff rotas to ensure proper workforce planning and scheduling.
• Track and record promotional activities across stores, ensuring proper execution and documentation.

Qualifications & Skills

• 2 years of experience in retail operations, coordination, or administrative support.
• Strong organizational skills with the ability to manage multiple trackers and deadlines simultaneously.
• Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools.
• Strong attention to detail, accuracy, and follow-up skills.
• Excellent communication skills to liaise between internal teams and external parties.