Retail Deduction Specialist

SUMMARY

The Retail Deduction Specialist will apply proper credit approval of all invoice deductions, collection of any money due and payables pertaining to unauthorized deductions. In addition, will research client records in regard to charge-backs, deductions and collections. The starting rate for this position is $21.00/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for tracking and resolving outstanding customer deductions.
• Conduct deduction research, analysis, validation, and deduction collection.
• Request backup information from customers and/or brokers.
• Reconcile deductions to Ken’s Foods budget or promotion code.
• Input lists of items, numbers or other data, e.g., customer account numbers, amounts, program codes,descriptions and accounting codes into Ken’s Foods Intranet System.
• Validate and process check requests for indirect customers in the system with appropriate promotion codes and approvals.
• Perform customer deduction audits.
• Research proof of deliveries for short/damage quantity adjustment claims.
• Process and maintain charge back invoices to carriers and customers into Ken’s Foods systems.
• Approve and maintain an accurate aging report and/or TO DO LIST in timely fashion.
• Process and send open statements to customers.
• Interact with customers, brokers and sales team to resolve outstanding deductions via email phone and/or fax.
• Provide excellent customer service to customers, brokers, and internal business partners.
• Assist Accounts Receivable team in general office work.
• Support Ken’s Receptionist.
• Other duties as assigned.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or three to five months related experience and /or training; or equivalent combination of education and experience.

SKILLS AND ABILITIES

• Intermediate or proficient knowledge in Excel, and/or another similar desktop application preferred.
• Basic computer knowledge using MS software and applications a must.
• Effective organizational and time management skills.
• Ability to work independently.

Employment with Ken’s Foods is contingent upon successful completion of a drug test, background screening, and pre-employment assessment.

Education

Preferred

• GED/High School Equivalency or better

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.