Retail Development Specialist

Brief Summary

Are you passionate about helping others grow and succeed? We're hiring a Retail Development Specialist to help strengthen our retail teams. In this impactful role, you'll create and deliver training, coach frontline staff, and champion service excellence across our branches. We're looking for someone with strong communication skills, a team-first attitude, and experience in retail banking or financial services training.

Key Responsibilities

• Design and implement comprehensive training plans, materials, and procedures that incorporate blended learning techniques such as role-playing, team exercises, one-on-one coaching, and group discussions.
• Deliver engaging, interactive training sessions in-person, virtually, and through other instructional methods tailored to the needs of our retail teams.
• Support retail leadership in onboarding and training new hires, covering member service skills, product knowledge, systems, compliance, and departmental expectations.
• Serve as a subject matter expert on retail policies, procedures, processes, and system functions, and provide ongoing education and support.
• Participate in retail projects, including testing for core system releases and updates.
• Perform duties of Engagement Specialist and Senior Engagement Specialist as needed, including completing member transactions and interactions in branch settings.
• Conduct regular branch visits to collaborate with branch and virtual leaders, understand team needs, and enhance both employee and member experiences.
• Frequent travel within our network of branches.

Qualifications

• High school Diploma or equivalent required
• Minimum of three years of financial institution experience and/or retail sales with an emphasis on sales and training.
• Demonstrated knowledge of consumer education and financial and/or retail operations.
• Strong facilitation and communication skills, with the ability to engage learners across various formats.
• Ability to work independently and collaboratively across departments.
• Effectively communicate and perform problem resolution steps are required.
• Intermediate to advanced experience with Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.

• Valid driver’s license with a clean and acceptable driving record.

Schedule

• Monday -Friday, 8:00 a.m. – 5:00 p.m.
• Occasional evening and Saturdays, 9:00 a.m. – 12:00 p.m.

Wage & Hour Details

• Full-time
• This is a non-exempt position
• Starting pay range, $28.00-$31.00 per /hr., pay commensurate with experience

Benefits

• Medical, dental and vision plan options
• Health Saving Account and Flexible Spending Account options
• 401(k) with competitive company match
• Paid time off, paid holidays, personal time and paid volunteer time
• Development time and tuition reimbursement
• Company provided life insurance, short-term and long-term disability insurance
• Voluntary benefits including life, critical illness, accident and hospital indemnity coverage
• Paid parental leave
• Discretionary, annual profit-sharing bonus

Equal Opportunity Employer/Veterans/Disabled

Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For questions or, if you need assistance completing the application process, please contact recruiting@membersccu.com.