Retail Lead

Description:

Position: ReStore Lead with Keys

Job Location: 32 N. Sierra Madre Blvd. Pasadena, CA 91107

Reports To: Restore Manager

Department: ReStore

Status: Full-Time, Non-Exempt

Salary: $20 - 23 per hour

Company Description:

In 1990, a small group of dedicated volunteers with a desire to eliminate substandard housing in

our community founded San Gabriel Valley Habitat for Humanity. Thanks to our supporters, more

than 200 local and international families have been able to build or repair their own homes here in

Los Angeles’ San Gabriel Valley and beyond. Through the years, we have maintained our

unrelenting determination to help families in need by offering a hand up, not a handout. Through

donations, shopping at our ReStores, volunteering or adding a voice to support affordable housing,

everyone can help families achieve the strength, stability, and self-reliance they need to build

better lives for themselves.

Job Summary

The Lead with Keys is a trusted retail associate who supports store management by assisting with

daily operations, leading the sales floor, and opening and closing the store. This position serves as

a keyholder and shift leader, working closely with the Store Manager to ensure a safe, efficient, and

customer-focused environment.

Requirements:

Key Responsibilities

• Open and close the store in accordance with established cash handling and security procedures
• Serve as a keyholder and lead shifts, providing guidance and support to sales associates
• Deliver excellent customer service and professionally resolve customer concerns
• Drive sales by modeling effective selling behaviors and promoting store initiatives
• Maintain visual merchandising standards and overall store appearance
• Train, coach, and mentor new and existing team members
• Monitor inventory levels, restock merchandise, and support loss prevention efforts
• Communicate store performance, operational needs, and concerns to management
• Work closely with vendors in the Vendor Marketplace, including entering inventory lists and creating labels
• Understand and adhere to OSHA guidelines and Safety Data Sheet (SDS) regulations
• Follow all Standard Operating Procedures in accordance with Habitat for Humanity policies

Qualifications

• High school diploma or equivalent required
• 2–4 years of retail experience; lead or supervisory experience preferred
• Demonstrated customer service and sales experience
• Ability to operate POS systems, handle cash, and complete basic reporting
• Strong communication, leadership, and interpersonal skills
• Dependable, responsible, and trustworthy

Knowledge, Skills, and Abilities

• Ability to lead effectively and work collaboratively as part of a team
• Strong time management and multitasking skills
• Sound problem-solving and decision-making abilities
• Attention to detail and organizational skills
• Ability to work a flexible schedule, including evenings and weekends
• Forklift certification required (company-provided certification available upon successful completion of a 90-day probationary period)

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift, carry, and move merchandise weighing approximately 25–75 pounds, with or without reasonable accommodation

Equal Opportunity Statement

SGV Habitat for Humanity is an Equal Opportunity Employer and will consider all qualified

individuals, including minorities, women, individuals with disabilities, and veterans, regardless of

race, religion, age, color, national origin, sex, sexual orientation, genetics, gender identity, or any

other legally protected characteristic. SGV Habitat for Humanity will not inquire about a job

applicant's criminal conviction history prior to making a conditional offer of employment.