Retail Manager, LMC Gift Store

Position Description:

The Retail Manager will be responsible for ensuring overall sales goals are met. Also, the Retail Manager will lead a team towards profitability, first-class customer service, and the Gift Stores operations with the support of the Director of Retail Operations.

He/She provides leadership and guidance to the Gift Store staff with an effort to:

• Create an environment focused on customer satisfaction
• Achieve maximum productivity, and profitability

Responsibilities are performed with considerable independence and reviewed periodically.

Qualifications:

• College Degree in Business or related field is preferred
• 3+ years in retail management
• Proven track record in achieving sales results
• Strong communication skills, both verbal and written
• Superior customer service skills
• Ability to work in a fast-paced, changing environment
• Knowledge in staffing, coaching, counseling, training, and development of employees

Expectations:

• Management
  • Staff
    • Oversee loss prevention systems of the and provide the highest level of security and awareness in the stores
    • Recruit, interview, select and train gift store personnel to develop a successful sales team
    • Recognize performance issues in a timely manner and partner with Director of Retail Operations to develop plans for resolution
  • Customer Service
    • Provide exemplary customer service welcoming customers as guests
    • Respond to customer inquiries and complaints in a professional and timely manner
    • Ensure respect for customers and provide them with a positive shopping experience
  • Administrative
    • Keep back room clean, efficient and organized always
    • Stay in compliance of all applicable laws, operating and safety procedures and controls and provide support documentation as necessary
    • Prepare weekly staff schedules to ensure proper floor coverage, in relation to events, promotions, and holidays. Anticipate and plan for long term staffing needs trending seasonally
    • Responsible for scheduling/maintaining store maintenance and cleaning
    • Prepare nightly bank deposits
  • Sales
    • Consistently monitor team members, sales activities, and productivity. Acknowledge and communicate performance to associates
    • Plan and communicate daily with staff regarding vital topics, metrics, and quotas.
    • Meet and exceed all store sales quota and service metrics
    • Under the guidance of Director of Retail Operations, execute the process for pop up store
  
  

• Training
  • Be a constant sales floor presence to ensure excellent customer experience and maximum sales, switching/coaching sales team members if necessary
  • Maintain standards of Dress Code, Personal Hygiene, and Performance
  • Supervise and coordinate the work of assigned staff to be knowledgeable in areas of product, merchandising, customer service and sales goals/objectives

• Merchandise
  • In collaboration with the Warehouse Manager, guarantee pick tickets are entered and the process of receiving the merchandise is executed in a timely manner.
  • In collaboration with Merchandise Associate, guarantee merchandise is displayed timely and visually appealing.

Work Schedule:

• A 45 hour work week is standard with the expectation of flexibility to meet business requirements, particularly during high volume times and peak season.

Skills Required:

• Proficiency in Microsoft Office is required as well as the ability to multi-task and work independently in an extremely fast paced environment
• Strong analytical, prioritizing, interpersonal, problem solving and planning skills
• Proficiency in POS Systems and inventory management
• A collaborative point-of-view (in-store and across campus)

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Introductory Period:

It is the policy of LMC that all team members, including newly hired, transferred and promoted team members, will be carefully monitored and evaluated for an initial introductory period on the job. After satisfactory completion of the introductory evaluation, such team members will be evaluated on an annual basis.

About Loggerhead Marinelife Center:

More than 40 years ago, long-time Juno Beach resident Eleanor Fletcher started what is now Loggerhead Marinelife Center. The center now hosts thousands of school children each year through field trips, outreach programs, summer camp and other educational experiences

Unique among nonprofits, LMC is a totally free (no charge) facility in North Palm Beach County, FL. LMC relies on the generosity of our guests, our volunteers, and our supporters to power our mission and vision. Our amazing 40+ year history is one of community, family, and fun. The good work we do on campus is designed to promote the conservation of ocean ecosystems and the protection of threatened and endangered sea turtles.

LMC is one of the most visited Cultural destinations in Palm Beach County and in 2023 LMC’s beach-side campus and pier attracted over 350,000 visitors, nearly half of whom were from outside of Palm Beach County. In 2016, LMC entered a working partnership with FPL to help operate Manatee Lagoon, a free educational facility in West Palm Beach designed to educate the public on the endangered manatee and the sensitive ecosystems the manatee calls home. Our core focus areas are education, research, conservation and sea turtle rehabilitation. Our campus is widely known for our world class sea turtle hospital, our cutting-edge sea turtle research laboratory, our sea-side themed gift boutique, and our very popular public and signature events.

Notes:
This is a full-time, salaried, exempt and non-essential position. The successful incumbent may be required to perform tasks beyond the scope of this job description as requested by the supervisor. This recruitment may be used to select candidates for additional open positions. It is our policy that all team members, including newly hired, transferred, and promoted team members, will be carefully monitored and evaluated for an initial introductory 3-month period on the job. After satisfactory completion of the introductory evaluation, such team members will be evaluated on an annual basis.